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NICE (Nasdaq: NICE) today announced that it has opened nominations for its 2025 PSAPs' Finest Awards, a recognition program for emergency communications center (ECC) professionals. Celebrating its twentieth year, the awards program recognizes individual and team standouts annually in the following categories: Lifetime Achievement, Above & Beyond, Communications Center Director/Manager, Line Supervisor, Technician, Trainer, Telecommunicator, Innovator, and PSAP of the Year.

NICE (Nasdaq: NICE) today announced that the San Francisco Department of Emergency Management (DEM) has chosen NICE Inform Elite, one of the solutions in NICE’s Evidencentral platform, to bolster services to residents, first responders and partner agencies. The City’s dispatch center is one of the top 25 busiest in the U.S., handling over one million emergency calls annually. San Francisco DEM, a NICE customer since 2006, will be upgrading to NICE’s advanced capabilities.

NICE Actimize, a NICE (NASDAQNICE) business, today announced the release of the jointly-produced “Guide to Investigating Human Trafficking in Financial Crime” designed to help financial institutions (FIs) and money services businesses appropriately investigate customers and accounts suspected of involvement in human trafficking. The guide is available exclusively for members of The Knoble Network, an alliance of financial service professionals, law enforcement, regulators, and NGOs joining forces to lead and innovate more effective ways to fight human crime.

NICE (Nasdaq: NICE) today announced that the McHenry County (IL) State's Attorney's Office will be deploying NICE Justice digital evidence management, one of the AI-powered solutions in NICE’s Evidencentral platform, to streamline the criminal justice process. Through its deployment of NICE Justice, the McHenry County State's Attorney's Office is aiming to work more efficiently with its law enforcement partners in the pursuit of justice for victims. Led by State’s Attorney Randi Freese, the McHenry County State’s Attorney’s Office is the third State’s Attorney’s office in the state of Illinois to select NICE Justice for digital evidence management transformation.

NICE (Nasdaq: NICE) today announced that the Calcasieu Parish District Attorney's Office will be deploying NICE Justice, one of the AI-powered solutions in NICE’s Evidencentral platform, to safeguard and streamline digital evidence management. The Calcasieu Parish District Attorney's Office is the first DA’s office in the state of Louisiana to digitally transform evidence management with NICE Justice.

NICE (Nasdaq: NICE) today announced that the Monterey County District Attorney’s Office in California has selected NICE Justice, one of the AI-powered solutions in NICE’s Evidencentral platform, to fulfill its vision of centralizing management of digital evidence under one platform, and remove the hurdles involved in managing digital evidence. The Monterey County District Attorney’s Office is the fourth prosecutor’s office in California to digitally transform evidence management with NICE Justice.

NICE (Nasdaq: NICE) today announced that Fulton Bank, a financial service holding company, is taking the next step in its digital transformation by selecting NICE’s Enlighten-powered agent assist and self-service solutions. Fulton Bank selected CXone Mpower Copilot, CXone Mpower Autopilot, and the enhanced knowledge management solution CXone Mpower Expert, to transform its digital self-service capabilities and level up agent augmentation with generative AI. With NICE’s innovation, Fulton Bank will improve efficiencies for employees and members with a consolidated knowledge base as part of the CXone Mpower platform that will increase customer satisfaction with faster resolutions.

NICE (Nasdaq: NICE) today announced that Prosper, a financial services company, has selected NICE as their CX transformation partner. With a breadth of enterprise capabilities to leverage now and in the future, NICE will enable Prosper to manage its customer experience holistically, scale effectively, mitigate risk, and improve operations.

NICE (Nasdaq: NICE) today announced that Travel + Leisure Co., a global vacation ownership and membership travel company, has successfully migrated multiple lines of business onto the industry-leading NICE CXone Mpower platform, completing a multi-vendor displacement to set a new company standard for customer experience. Travel + Leisure Co. implemented CXone Mpower to boost the agent experience and unify knowledge siloes across fourteen lines of business worldwide.

NICE (Nasdaq: NICE) today announced that its CXone MPower AI hyper platform managed a record number of automated customer interactions during the Black Friday and Cyber Monday holiday weekend, as businesses worldwide leaned into automation to meet soaring shopper demands. In addition to the 80% total increase in year-over-year digital interactions for the holiday weekend, NICE reported single-day year-over-year (YOY) spikes of digital interactions during the weekend of 143% and 120%.

NICE (Nasdaq: NICE) today announced the release of its 2023 Environmental, Social, and Governance (ESG) report, highlighting its accomplishments in advancing sustainable business practices and delivering on ambitious ESG goals set in the prior year. The report, developed with reference to the GRI 2021 standards reflects NICE's dedication to positively impacting global communities, customers, employees, and the environment.

NICE (Nasdaq: NICE) today announced that Australia’s Great Southern Bank has further expanded with CXone Mpower, the industry’s ultimate AI hyper platform, to achieve complete end-to-end automation and set a new standard for customer service efficiency in banking. One of Australia’s largest customer-owned banks, Great Southern Bank provides a wide range of financial services, including everyday accounts, credit cards, home loans, personal loans, and insurance. Guided by its mission to put customers first, the bank is using CXone Mpower to transition from traditional inbound service models to proactive, AI-powered customer engagement.

NICE Actimize, a NICE (NASDAQNICE) business, has been chosen by Creand Crèdit Andorrà to upgrade and modernize its anti-money laundering (AML) solutions strategy by integrating an advanced suite of NICE Actimize’s financial crime solutions into its operations to address the world’s AML regulations more effectively. Creand Crèdit Andorra’s holdings include financial institutions in Andorrà, Luxembourg, Spain, Panama, and the United States.

NICE (Nasdaq: NICE) today announced that Maxicare, a leading HMO in the Philippines offering medical insurance and healthcare plans, has shown great improvements by fully leveraging NICE Workforce Management (WFM) to empower agents and provide exceptional CX. Working with several BPO partners, each with its own workforce management processes, Maxicare sought a solution that would remove the silos from disparate systems and bring more structure to contact center operations. This approach enables Maxicare to deliver a more seamless patient experience and higher quality care.

NICE (Nasdaq: NICE) today announced that AUSIEX has implemented the NICE CXone cloud-native contact center platform to enhance its operational capabilities and customer engagement strategies. AUSIEX is one of Australia's leading providers of wholesale trading solutions for financial institutions, intermediaries, advisers, and industry participants. AUSIEX uses its scale, expertise, and heritage to deliver value for hundreds of thousands of clients by seamlessly connecting them to markets.

NICE Actimize, a NICE (NASDAQNICE) business, today announced that TF Bank, Sweden, has chosen NICE Actimize AML Essentials, a cloud-based offering of end-to-end anti-money laundering (AML) solutions, to elevate the digital bank’s financial crime prevention program. The AI-driven AML solutions include Transaction Monitoring, Customer Due Diligence, and Screening. TF Bank is a digital bank offering consumer banking services and e-commerce solutions through a proprietary IT platform with a high degree of automation.

NICE (Nasdaq: NICE) today announced record membership for CLUB ONE, its exclusive, global customer loyalty program driving the next generation of CX innovators. In addition to surging membership, CLUB ONE recently surpassed 100,000 activities completed by members. CLUB ONE’s premier customer community, which launched in 2023, delivers unparalleled opportunities for CX leaders using CXone to learn, network, and influence the future of CX. Despite being newly launched, CLUB ONE has already achieved notable industry recognition, earning the Excellence in B2B Community Engagement award from Global Brands Magazine in 2023.

NICE (Nasdaq: NICE) today announced that it was the only vendor named a Customers’ Choice in the 2024 Gartner Peer Insights Voice of the Customer for Contact Center as a Service (CCaaS). This is the second time NICE has been recognized as a Customers’ Choice. This distinction is based on feedback and ratings from verified end users. As of November 2023, based on 87 reviews, NICE received an overall rating of 4.6 out of 5, with 91 percent of customers saying they would recommend NICE. For a complimentary copy of the report, click here.

NICE (NASDAQNICE) today announced results for the third quarter ended September 30, 2024, as compared to the corresponding period of the previous year.

NICE Actimize, a NICE (NASDAQNICE) business, has been positioned as a Category Leader in Chartis Research Communications Surveillance Solutions 2024 Vendor Landscape Report. Chartis Research, part of Infopro Digital, is a leading provider of research and analysis on the global market for risk technology.

NICE (Nasdaq: NICE) will announce its third quarter 2024 results on Thursday, November 14, 2024, before the opening of the NASDAQ Stock Exchange. Later that day, management will host a conference call to discuss the results.

NICE (Nasdaq: NICE) today announced the launch of CXone Mpower SmartSpeak, an innovative AI-powered solution designed to break down language barriers and enable effortless global communication for businesses. Designed to enhance both customer and employee experiences, CXone Mpower SmartSpeak provides real-time language interpretation for customer service and sales interactions, empowering organizations to expand their international reach without the need for supplemental multilingual support.

NICE (Nasdaq: NICE) today announced that Gartner has recognized NICE as a Leader in the 2024 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. NICE placed the furthest overall for its Completeness of Vision in the Leaders Quadrant. This marks the tenth consecutive year that NICE has been named a Leader in the CCaaS Magic Quadrant.

NICE (Nasdaq: NICE) today launched the next generation of CXone Mpower. CXone Mpower adds numerous advanced services to the already market leading CXone architecture that are foundational for delivering full-scale customer service automation. These new architectural services enable seamless integration of workflows between front, mid, and back office, orchestration of AI and human agents as one, and consolidation of customer service knowledge, AI models, and integrations. CXone Mpower delivers a step change in customer service automation, transforming traditional interactions to be predictive, proactive, and automated.

NICE Actimize, a NICE (NASDAQNICE) business, today confirmed that NICE Actimize was named the winner of the 2024 Datos Insights Fraud & AML Impact Award for Best AML Transaction Monitoring Innovation. The Fraud & AML Impact Awards program identifies the organizations and vendors whose new and disruptive financial crime solutions counter escalating financial crime threats.