Mosaicx Executive Wins 2024 CX Leaders AwardCX Today honors Rebecca Jones for advancing AI-driven customer experiences and business outcomes
CX360, Inc. Supports FCC Ruling to Require Georouting for Wireless Calls to the 988 Suicide & Crisis LifelineDecision to uphold centralized routing system underscores the 988 Lifeline’s mission to deliver a consistently high standard of mental health and crisis care
Mosaicx Selected as Automation Solution Finalist in 2024 CCW Excellence AwardsLeader in conversational AI solutions will exhibit award-nominated product suite at CCW events, highlighting how its Mosaicx360 platform uplevels customer experiences
Mosaicx Awarded “Best Agentless Payment Processor” for EnterprisesRemend recognizes Mosaicx for its flexibility, product quality, company vision, and security and compliance protocols
TeleVox Launches eCheck-in to Streamline Intake ProcessNew Service Enhances Digital Front Door for Patients and Providers
West Completes Sale of SchoolMessenger to PowerSchoolISLANDIA, N.Y., Oct. 03, 2023 (GLOBE NEWSWIRE) -- West Technology Group, LLC (the “Company” or “West”) has completed the $300 million sale of its SchoolMessenger business to PowerSchool, a leading provider of cloud-based software for K-12 education.
Mosaicx Hosts Webinar with Dr. Anastassia Lauterbach to Unpack Generative AIIndustry experts break down generative AI applications and emerging technology in customer service
SchoolMessenger Redefines K-12 Community Engagement With Launch Of Two-Way Messaging Solution & Updates To Flagship Notification PlatformNew SchoolMessenger Chat offering and upgrades to SchoolMessenger Communicate enable schools to manage one-way and two-way communication from a single, trusted platform
West to Divest SchoolMessengerISLANDIA, N.Y., July 11, 2023 (GLOBE NEWSWIRE) -- West Technology Group, LLC (the “Company” or “West”), a global leader in technology-enabled services, today announced it has entered into a definitive agreement to sell its SchoolMessenger business to PowerSchool for $300 million.
Mosaicx to Demo Conversational AI and Launch New Customer Programs at Customer Contact Week 2023Leader in AI solutions will exhibit and present recent updates that help businesses keep pace with modern customer experience demands
Mosaicx Launches New Agent Program to Help Businesses Harness the Power of Conversational AICollaborative partner program allows agents to drive revenue by connecting customers to AI solutions
SchoolMessenger and the West Foundation Announce Teacher Appreciation AwardsISLANDIA, N.Y., May 24, 2023 (GLOBE NEWSWIRE) -- SchoolMessenger, the trusted platform for school community engagement, recently announced the recipients of the SchoolMessenger Teacher Appreciation Awards. To recognize the many positive impacts on students’ lives, SchoolMessenger and the West Foundation partnered to recognize deserving teachers in celebration of Teacher Appreciation Week, which was held earlier this month.
West Completes Sale of Intrado’s Safety Business to StonepeakISLANDIA, N.Y. and NEW YORK, Jan. 31, 2023 (GLOBE NEWSWIRE) -- West Technology Group, LLC (formerly known as Intrado Corporation), a global leader in technology enabled services, and Stonepeak, a leading alternative investment firm specializing in infrastructure and real assets, have completed the previously announced sale of Intrado’s Safety business, a market-leading provider of critical public emergency telecommunications services, to Stonepeak for $2.4 billion.
