Articles from Verint

Verint® (NASDAQVRNT), The CX Automation Company™, today announced the addition of a new CX/EX Scoring Bot running in the Verint Open Platform. This unique bot provides critical real-time insights instead of lagging indicators provided by customer and employee surveys.

Verint® (NASDAQVRNT), The CX Automation Company™, celebrated customers across Europe, the Middle East and Africa (EMEA) at the Verint EMEA Inspire Awards. This event was held at Somerset House in London on November 21.

Verint® (NASDAQVRNT), The CX Automation Company™, today announced that a major U.S. travel services company deployed Verint AI-powered Intelligent Voice Assistant (IVA) to replace their legacy telephony IVR (Interactive Voice Response) solution and achieved strong AI business outcomes. The company increased containment in self-service from 10% to 50% of their telephony traffic within the first month, driving $10 million in annual savings.

Verint® (NASDAQVRNT), The CX Automation Company™, today announced that a top telecommunications company reported annual savings of more than $10.5 million by using the Verint Intelligent Virtual Assistant (IVA) to power their contact center telephony self-service.

Verint® (NASDAQVRNT), The CX Automation Company™, today announced that a leading bank awarded Verint an $11 million contract for its AI-powered Agent Copilot Bot to assist 6,500 agents in their contact center.*

Verint® (NASDAQVRNT), The CX Automation Company™, today announced it was named a market leader by ISG Research in the ‘Contact Center Advanced’ Buyers Guide.

Verint® (NASDAQVRNT), The CX Automation Company™, today announced that it is Certified™ as a Great Place To Work® for the second consecutive year. Globally, 85 percent of Verint employees said that Verint is a great place to work, scoring higher than last year and 28 percentage points higher than a typical U.S.-based company.

Verint® (NASDAQVRNT), The CX Automation Company™, today announced that it has been named the overall market leader for both growth and innovation in the Frost & Sullivan Frost Radar™: Voice of Customer (VoC) Analytics, 2024 Report.

Verint® (NASDAQVRNT), The CX Automation Company™, today announced that a global telecommunications company is elevating customer experience (CX) with the Verint Open Platform.

ENGAGE 2024– Verint® (NASDAQVRNT), The CX Automation Company™, today announced the expansion of its contact center suite of business analytics solutions for business leaders, business analysts and IT developers.

ENGAGE 2024– Verint® (NASDAQVRNT), The CX Automation Company™, today unveiled and demonstrated groundbreaking AI business outcomes delivered by its new Verint Agent Copilot Bots at Engage 2024, the industry’s premier CX Automation conference.

ENGAGE 2024--Verint® (NASDAQVRNT), The CX Automation Company™, today announced the launch of the Verint Knowledge Automation Bot, a new addition to Verint’s market-leading Agent Copilot Bots.

ENGAGE 2024 — Verint® (NASDAQVRNT), The CX Automation Company™, today announced the winners of its Global Customer Awards at Engage 2024. This premier annual conference is designed to help organizations increase CX automation and achieve AI business outcomes, now.

Verint® (NASDAQVRNT), The CX Automation Company™, today announced its recognition as a category leader in the 2024 CRM Industry Leader Awards. The company was cited as a frontrunner in four categories: Contact Center Infrastructure, Contact Center Interaction Analytics, Customer Experience Suite and Workforce Engagement Management.

Verint® (NASDAQVRNT), The CX Automation Company™, today announced that contact centers across multiple industries are deploying Verint Bots to identify optimum opportunities to upsell and cross-sell, resulting in significant sales momentum and revenue generation for brands.

Verint® (NASDAQVRNT), The CX Automation Company™, today announced that it ranked as a top knowledge management category leader in a recent ISG Research report.

Verint® (NASDAQVRNT), The CX Automation Company™, today announced that it received top scores and is positioned as a customer experience category leader in a recent ISG Research report.

Verint® (NASDAQVRNT), The CX Automation Company™, today announced the industry-leading analysts speaking at Engage 2024. The company’s premier annual conference is designed to help organizations increase CX automation and achieve AI business outcomes now. The event will be held September 23-25, 2024, at the Rosen Shingle Creek in Orlando, Fla.

Verint® (NASDAQVRNT), The CX Automation Company™, today announced that a major healthcare company is expanding its use of the Verint Interaction Wrap Up Bot from 300 to 30,000 agents in their contact center.

Verint® (NASDAQVRNT), The CX Automation Company™, today announced that a business process outsourcer (BPO) reported groundbreaking AI business outcomes using the Verint Call Risk Scoring Bot, blocking $6 million of self-service fraudulent attempts throughout July 2024.

Verint® (NASDAQVRNT), The CX Automation Company™, today announced that a leading bank has improved its contact center Net Promoter Score® (NPS) twelvefold through the AI-powered Verint Quality Bot and Verint Coaching Bot.

Verint® (NASDAQVRNT), The CX Automation Company™, today announced that a leading insurance company awarded Verint a $4.5 million contract over three years. They will use the Verint bots to increase CX automation and deliver AI business outcomes across their contact center of 3,000 agents.

Verint® (NASDAQVRNT), The CX Automation Company™, today announced that the AI-powered Verint Data Insights Bot is delivering quick, groundbreaking contact center insights to business users across several major brands.

Verint® (NASDAQVRNT), The CX Automation Company™, announced an order for the groundbreaking Verint TimeFlex Bot from a leading U.S. car rental company.

Verint® (NASDAQVRNT), The CX Automation Company™, today announced that a leading UK insurer deployed a Verint AI-powered bot and saved more than $1 million (USD) with a 22 percent increase in customer satisfaction.

Verint® (NASDAQVRNT), The CX Automation Company™, today announced that a healthcare service provider has reported a 10 percent increase in their contact center agent capacity after deploying the Verint Intelligent Virtual Assistant (IVA).

Verint® (NASDAQVRNT), The CX Automation Company™, today announced that a leading U.S. retailer has significantly reduced its hiring costs across approximately 2,000 new agent hires annually after deploying the Verint Interviewing Bot.

Verint® (NASDAQVRNT), The CX Automation Company™, today announced that a leading online retailer is expanding its Verint deployment to deliver AI business outcomes now™ across their e-commerce website and their contact center.

Verint® (NASDAQVRNT), The CX Automation Company™, today announced that a top 10 U.S. public utility company signed a multi-year contract for the Verint Open Platform. They plan to increase CX automation and deliver AI business outcomes in their 1,800-agent contact center.

Verint® (NASDAQVRNT), The CX Automation Company™, today announced that its Verint Intelligent Virtual Assistant (IVA) has been honored as the “Best Virtual Agent Solution” in the seventh annual AI Breakthrough Awards program. This accolade, presented by prominent market intelligence organization AI Breakthrough, recognizes the best companies, technologies and products in the Artificial Intelligence (AI) industry.

Verint® (NASDAQVRNT), The CX Automation Company™, today announced that a global insurance company has reported strong AI business outcomes using multiple bots with the Verint Open Platform.

Verint® (NASDAQVRNT), The CX Automation Company™, today announced that a leading financial services brand selected the Verint Open Platform to support its contact center made up of 1,800 agents. The brand evaluated multiple vendors and awarded Verint the contract based on its open approach and ability to deliver tangible AI business outcomes.

Verint® (NASDAQVRNT), The CX Automation Company™, today announced that a leading U.S. travel company has been using Verint bots to achieve successful self-service containment of 95 percent of their customer interactions.

Verint® (NASDAQVRNT), The CX Automation Company™, today announced that a Fortune 500 brand deployed the Verint Quality Bots to modernize their quality program, achieving significant AI business outcomes with an estimated savings of $2 million.

Verint® (NASDAQVRNT), The CX Automation Company™, today announced a $13 million, multi-year contract with a Fortune 25 brand to deploy knowledge management, including two bots, across 60,000 agents.

Verint® (NASDAQVRNT), The CX Automation Company™, today announced that a major multinational hotel brand is using the advanced conversational AI capabilities of the Verint Open Platform. The hotel is deploying Verint Intelligent Virtual Assistant (IVA) across more than 10 million digital and voice guest interactions annually.

Verint® (NASDAQVRNT), The CX Automation Company™, today announced that a multinational bank is using the Verint Coaching Bot to help contact center agents improve up-sell close rates.

Verint® (NASDAQVRNT), The CX Automation Company™, announced today a leading regional healthcare insurer has selected Verint to deploy AI business outcomes, now.

Verint® (NASDAQVRNT), The CX Automation Company™, announced today that a top five U.S. bank chose the Verint Open Platform to increase CX automation in their contact center.

Verint® (NASDAQVRNT), The CX Automation Company™, today announced that a leading consumer financial services firm is achieving strong artificial intelligence (AI) business outcomes with Verint Intelligent Virtual Assistant (IVA).

Verint® (NASDAQVRNT), The CX Automation Company™, continues to see contract wins and groundbreaking customer results for the new Verint TimeFlex Bot.

Verint® (NASDAQVRNT), The CX Automation Company™, announced today a $7 million dollar three-year contract with a long-standing leading insurance customer to deploy the Verint Open Platform in a hybrid cloud mode to drive AI business outcomes.

Verint® (NASDAQVRNT), The CX Automation Company™, announced today a Fortune 500 company has selected the company to deploy artificial intelligence (AI) business outcomes, now.

Verint® (NASDAQVRNT), The CX Automation Company™, announced today an eight-digit order from one of the world’s largest retailers to increase customer experience (CX) automation in their contact center. Verint was awarded the contract based on its ability to deliver artificial intelligence (AI) business outcomes with its differentiated open cloud platform and large team of AI-powered bots.

Verint® (NASDAQVRNT), The Customer Engagement Company®, announced today that its Open Platform was named winner in the “Best Use of Artificial Intelligence (AI)” category at the 2024 CX Awards. Verint Intelligent Virtual Assistant (IVA) was also recognized with a "highly commended" distinction in the "Best Conversational Intelligence Solution" category. These accolades underscore Verint's position as a market leader in the customer experience (CX) automation category.

Verint® (NASDAQVRNT), The Customer Engagement Company®, today announced its expanded partnership with Webex by Cisco through the integration of the Verint Open Platform’s unified data hub into the Webex App Hub for Webex Contact Center.

Verint® (NASDAQVRNT), The Customer Engagement Company®, today announced its achievement of perfect customer satisfaction scores in all vendor categories in DMG Consulting LLC’s 2023-2024 Enterprise Workforce Engagement Management Product and Market Report*. Verint has also maintained its leadership position in contact center workforce engagement management (WEM) based on this latest report.

Verint® (NASDAQVRNT), The Customer Engagement Company®, today announced the launch of the Verint TimeFlex Bot to redefine agent scheduling flexibility in the contact center, dramatically elevating employee experience (EX) and reducing manual effort for scheduling changes by supervisors.

Verint® (NASDAQVRNT), The Customer Engagement Company®, today announced that it has been recognized as the leading workforce management (WFM), quality monitoring (QM) and analytics solutions provider in Asia Pacific (APAC) by the research firm Frost & Sullivan.

A new Verint study reveals only 10 percent of contact center leaders believe telephony will have an impact on CX automation over the next 12 months while 53 percent indicated artificial intelligence (AI) and 23 percent said digital channels will be the driving forces behind their CX automation efforts.

Verint® (NASDAQVRNT), The Customer Engagement Company®, was named a Leader in a recently published report, IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment (doc #US49988023, November 2023). This recognition falls on the heels of Verint being named a Leader in the IDC MarketScape: Worldwide Voice of the Customer Applications 2023-2024 Vendor Assessment (doc #US50052123, November 2023).

Verint® (NASDAQVRNT), The Customer Engagement Company®, today was named a Leader in the recently published IDC MarketScape: Worldwide Voice of the Customer Applications 2023–2024 Vendor Assessment*.

Verint® (NASDAQVRNT), The Customer Engagement Company®, today announced it will demonstrate its open platform capabilities for retailers at NRF 2024, and its new retail research findings are now available.

Verint® (NASDAQVRNT), The Customer Engagement Company™, today announced the booking of a contract valued at more than $49 million from a leading U.S. healthcare company to increase customer experience (CX) automation in their customer operations.

Verint® (NASDAQVRNT), The Customer Engagement Company™ today announced its Open CCaaS™ (Contact Center as a Service) Platform has been named the winner in the Best Customer Engagement Solution category at the UC Today Partner Awards.

Verint® (NASDAQVRNT), The Customer Engagement Company®, today announced that it has been recognized throughout 2023 as an industry leader in multiple awards hosted by TMCnet, a business-to-business integrated media company focused on communications and technology news.

Verint® (NASDAQVRNT), The Customer Engagement Company™, today announced that its Intelligent Virtual Assistant (IVA)™ solution has received top scores and is positioned as the leader for product completeness, flexibility and strategic potential among 16 solution providers evaluated in the 2023 Conversational AI Intelliview: Decision Makers’ Guide to Enterprise Intelligent Assistants report by Opus Research.*

Verint® (NASDAQVRNT), The Customer Engagement Company®, today announced that TrustRadius has recognized three Verint Open Platform solutions – Verint Workforce Management™ (WFM), Verint Speech Analytics™, and Verint Community™ – with 2023 “Best of Awards.” Verint was recognized in the Best Feature Set, Best Value for the Price, and Best Relationship categories.

Verint® (NASDAQVRNT), The Customer Engagement Company®, celebrated its customers at the 10th annual Verint EMEA Innovate Awards held in the Netherlands and London on Nov. 16 and Nov. 23 respectively.

Verint® (NASDAQVRNT), The Customer Engagement Company®, today announced that Verint Financial Compliance™ has earned co-sell ready status with Microsoft and is now available in the Microsoft AppSource Marketplace for use on Azure. This news follows the recent Microsoft Co-sell Open CCaaS Platform announcement in August.

As retailers head into the ever-critical holiday shopping season, new research from Verint® (NASDAQVRNT), The Customer Engagement Company™ highlights key customer engagement challenges and opportunities amidst a backdrop of labor shortages.

Verint® (Nasdaq: VRNT), The Customer Engagement Company®, today announced that Zoom Video Communications, Inc. is launching the ISV Exchange Program with Verint’s open platform, expanding on the initial partnership announced last November. The unique open architecture of the Verint Platform makes it easy to combine its customer experience (CX) automation solutions with Zoom’s offerings.

Verint® (NASDAQVRNT), The Customer Engagement Company®, today announced the launch of the Verint Personal Identifiable Information (PII) Redaction Bot giving organizations a way to automate compliance, reduce risk, and protect their customers’ sensitive personal data such as credit card and social security numbers, dates of birth, etc.

Verint® (NASDAQVRNT), The Customer Engagement Company®, is a recipient of the 2023 Zoom Partner Awards from Zoom Video Communications, Inc. which recognizes the company's impactful achievements and ingenuity. Verint was named Customer Experience/Customer Engagement (CX/CE) ISV Connect Partner of the Year at Zoomtopia Partner Connect in San Jose, Calif.

Verint® (NASDAQVRNT), The Customer Engagement Company®, is proud to be Certified™ by Great Place To Work®, the global authority on workplace culture, employee experience, and the leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation.

Verint® (NASDAQVRNT), The Customer Engagement Company®, today announced it has been recognized in the 2023 CRM Industry Leader Awards as a leading provider in three categories: Best Contact Center Infrastructure, Best Contact Center Interaction Analytics, and Best Workforce Engagement Management.

Verint® (NASDAQVRNT), The Customer Engagement Company®, today announced it has earned co-sell ready status with Microsoft and that the Verint Open Contact Center as a Service (CCaaS) Platform™ will be commercially available in the Microsoft Azure Marketplace by early fall.

Verint® (NASDAQVRNT), The Customer Engagement Company™, today announced that two of its customers, General Dynamics Information Technology and Stanley Black and Decker Outdoor, were named as finalists in the ICMI Global Contact Center Awards*. Verint Da Vinci™ Artificial Intelligence (AI) was also named a finalist in the Best New Technology Solution category.

Verint® (Nasdaq: VRNT), The Customer Engagement Company™, received the highest ratings in multiple customer satisfaction categories according to DMG Consulting LLC’s 2023/2024 Interaction Analytics (IA) for the Enterprise report*, including a perfect product innovation score for the fifth consecutive year.

Seventy-seven percent of businesses say consumer expectations for effectively engaging with them digitally have increased over the past 12 months, up more than 10 percent from a similar survey conducted just last year. The findings are from the 2023 State of Digital Customer Experience Report by Verint® (NASDAQVRNT), The Customer Engagement Company®, analyzing consumers’ and businesses’ digital engagement expectations.

Verint® (NASDAQVRNT), The Customer Engagement Company®, today announced that the company is named a leader in Frost & Sullivan’s Evaluation of End-to-End Customer Experience Platform Landscape.

Verint® (NASDAQVRNT), The Customer Engagement Company®, today announced that the Verint Customer Engagement Platform, powered by Verint Da Vinci™ AI, was selected as the “Best Overall AI Platform” in the sixth annual AI Breakthrough Awards program conducted by AI Breakthrough, a prominent market intelligence organization that recognizes the best companies, products, and technologies in the realm of Artificial Intelligence (AI).

Verint® (NASDAQVRNT), The Customer Engagement Company®, today announced that its customer, Stanley Black & Decker NYSE: SWKNYSESWK)

ENGAGE 2023 — Verint® (Nasdaq: VRNT), The Customer Engagement Company™, celebrated its partners across North America and Latin America at Engage 2023, the industry’s premier customer engagement event in Las Vegas. Awards were given to Verint partner organizations for their achievements in helping customers succeed with Verint solutions.

ENGAGE 2023 - Verint® (Nasdaq: VRNT), The Customer Engagement Company®, today announced the winners of its Global Customer Awards at Engage 2023, the industry’s premier customer engagement event in Las Vegas.