Articles from Twilio

Twilio (NYSETWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today announced at AWS re:Invent 2024 the public beta availability of Linked Audiences in Twilio Segment for Amazon Redshift. The integration makes it easier for Twilio Segment and AWS customers to build audiences, enrich their customer profiles, and grow personalization at scale.

Twilio (NYSETWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today announced the honorees of the second annual AI Startup Searchlight Awards at SIGNAL London 2024. This year’s awards also mark Twilio’s 16th birthday, or “sweet sixteen,” with a cohort of 16 startups using Twilio’s communication tools alongside cutting-edge AI, large language models (LLMs), and big data to transform customer engagement.

Twilio (NYSETWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today announced that it will participate in the following investor conferences:

Twilio (NYSETWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, announced an integration in collaboration with OpenAI to bring the company’s new Realtime API to the Twilio platform. The integration of streaming speech-to-speech (S2S) capabilities – part of the Realtime API – will enable over 300,000 Twilio customers and more than 10 million developers to build powerful conversational AI virtual agents leveraging OpenAI’s flagship multilingual and multimodal GPT-4o model.

Twilio (NYSETWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today released its State of Nonprofit Digital Engagement Report from Twilio.org, which highlights the impact of new technology on engagement in the nonprofit sector, including public sector, healthcare and education institutions classified as 501c(3) organizations. In its second edition, the report reveals how nonprofit organizations are embracing and implementing new technology, such as AI, to engage their end users.

Twilio (NYSETWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, announced the global availability of Rich Communication Services (RCS) messaging via its Programmable Messaging and Verify APIs. RCS enhances traditional messaging by introducing branded sender identification in their default messages app, ensuring customers can immediately recognize and trust the source of their messages. With this update businesses will be able to send branded, verified messages that build trust and drive customer loyalty—all without the need for code changes.1

Twilio (NYSETWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today released its annual State of Personalization Report, which highlights perspectives and predictions from business leaders across twelve countries and a diverse range of industries. The report, now in its fifth year, underscores how evolving consumer demands are driving business leaders to focus on delivering predictive, emotionally intelligent, and highly personalized customer experiences. AI is central to this shift, with businesses utilizing more dynamic models and metrics, enhancing interoperability between tools such as Customer Data Platforms (CDPs) and data warehouses, and prioritizing data privacy and the ethical use of AI.

Twilio (NYSETWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today announced at Snowflake Summit 2024, Linked Audiences and the debut of the Segment Data Graph – new product features that enhance Twilio Segment’s interoperability with data platforms and warehouses – driving efficiencies for businesses that rely on them for managing customer data, and need a real-time, unified view of their customers. These capabilities allow technical marketers to easily combine the benefits of real-time data from CDPs with the comprehensive, yet often harder to access data platform and warehouse datasets. This not only supercharges marketing strategies, but also unlocks the transformative potential of AI, ensuring marketers can fully leverage advanced models to drive better customer engagement results.

Twilio (NYSETWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today announced that Chris Koehler has been appointed Chief Marketing Officer. Chris brings over 25 years of expertise in customer engagement and marketing technology, and a proven track record of driving growth and innovation at industry-leading companies.

Businesses are successfully using artificial intelligence (AI) to power more personalized, intelligent interactions with their customers, but face challenges around transparency and lack of customer data, according to new research from Twilio (NYSETWLO). The customer engagement platform that drives real-time, personalized experiences for today’s leading brands, released its fifth annual State of Customer Engagement Report today. The report, based on a global survey across 18 countries of more than 4,750 B2C executives and 6,300 consumers, explores how brands are implementing AI to build better relationships with their customers, where AI is yielding the most return on investment for brands, and what engagement trends are most important to consumers.

Twilio (NYSETWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today announced that Byron Deeter, who has served on the company’s Board of Directors since 2010, will not seek reelection as a director and will retire from the Board prior to the company’s 2024 Annual Meeting of Shareholders (“Annual Meeting”). The size of the Board will be reduced back to nine directors, effective as of Mr. Deeter’s retirement.

Twilio (NYSETWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today announced that it has appointed Andy Stafman, a partner at Sachem Head Capital Management LP (“Sachem Head”), to the company’s Board of Directors, effective immediately.

Twilio (NYSETWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today announced the launch of two new innovations within Twilio Flex, the cloud-based digital engagement solution: Unified Profiles and Agent Copilot. Unified Profiles provides businesses with access to a native data layer powered by Segment, enabling the collection and activation of real-time, consented data for personalized interactions. Agent Copilot leverages this data alongside artificial intelligence (AI) to empower employees with automation and boost productivity. This launch marks the first of three products Twilio is committed to bringing to market in 2024, which will natively embed the power of Segment’s customer data into its Communication products.

Twilio (NYSETWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today announced the results of its operational review of its Segment business. The company also provided targets for FY 2024 and FY 2025, and announced an additional $2 billion share repurchase authorization that it is targeting to complete during FY 2024.

Businesses are integrating customer data platforms with AI and analytics to personalize customer experiences and drive business success, according to a new report from Twilio Segment (NYSETWLO). The fifth annual Customer Data Platform Report, which reflects the findings of anonymized usage data from Twilio Segment’s 25,000+ customers, finds that businesses are prioritizing data quality to harness the power of AI and quickly act on nuanced customer insights.

Twilio (NYSETWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today announced the honorees of its AI Startup Searchlight awards, which recognizes innovative startups that are creatively using Generative Artificial Intelligence (AI) and Twilio to enhance digital communications and experiences for their customers.

Twilio (NYSETWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today announced that Khozema Shipchandler, formerly President of Twilio Communications, has been appointed Chief Executive Officer and will join the company’s Board of Directors, effective immediately. Shipchandler succeeds Jeff Lawson, Twilio’s co-founder, who is stepping down as CEO and as a member of the Twilio Board. In addition, Jeff Epstein, a member of the Twilio Board and Lead Independent Director since 2017, has been appointed as Chair of the Twilio Board.

New research from Twilio (NYSETWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, shows that AI automation has emerged as the primary means by which businesses are looking to grow revenues and operate efficiently.

Twilio Inc. (NYSETWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today announced that Twilio has been positioned by Gartner® as a Leader in the Magic Quadrant™ for CPaaS, for its CPaaS offering1. The evaluation was based on specific criteria that analyzed the company’s overall completeness of vision and ability to execute.

Today at SIGNAL 2023, Twilio (NYSETWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, announced CustomerAI1 solutions that will unlock the power of artificial intelligence (AI) for hundreds of thousands of businesses. New predictive and generative AI tools, along with CDP innovations that underpin powerful AI use cases, are among the launches.

Today, Twilio (NYSETWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, announced it will enable companies to create personalized, customer-aware experiences powered by OpenAI. Through this integration, Twilio customers will be able to use OpenAI’s GPT-4 model to power new generative capabilities in Twilio Engage, its multichannel marketing solution built atop the Segment Customer Data Platform. The combination of Twilio Segment, ranked the #1 Customer Data Platform for market share by IDC for four consecutive years,* and OpenAI’s powerful Large Language Models, will create new opportunities for businesses to activate a unique understanding of their customers across every interaction.

Twilio (NYSETWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today unveiled CustomerAI ahead of SIGNAL, its upcoming user and developer conference.

Businesses worldwide are eagerly embracing the potential for artificial intelligence (AI) to provide personalized customer experiences, but customers remain cynical, according to the fourth annual State of Personalization Report from Twilio (NYSETWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands.

Twilio (NYSETWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today announced the introduction of Segment Unify. Unify is the real-time identity resolution solution that includes Profiles Sync, and offers access to Reverse ETL - also launching today. With Segment Unify, businesses can easily merge the complete history of each customer into a single unified profile, freely sync Segment’s identity-resolved customer profiles to their data platform, and activate these complete or ‘golden’ profiles in their customer experience tools of choice, including Twilio Engage and Flex. Ultimately, this empowers businesses to drive down acquisition costs and to increase customer lifetime value, by delivering hyper personalized engagement, campaigns and communications.

Research from Twilio (NYSETWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, shows that investment in customer engagement continues to drive revenue growth and help companies meet their financial goals in the face of economic headwinds. Twilio’s fourth annual State of Customer Engagement Report reveals that amid constrained resources and economic uncertainty, investment in digital customer engagement increased brands’ revenue by 90% on average, up from 70% last year. The data also show that effective customer engagement strengthens brands’ ability to adapt to shifting market conditions and evolving consumer preferences. Customer engagement leaders report increased customer retention, conversion and long-term loyalty, while six out of 10 companies report that investment in digital customer engagement improved their ability to meet changing customer needs.

Twilio (NYSETWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today reported financial results for its fourth quarter and full year ended December 31, 2022.

Customer data platforms have become a cornerstone of the modern technology stack as companies move to leverage an explosion of consumer data, according to a new report from Twilio Segment (NYSETWLO). The fourth annual Customer Data Platform Report, which reflects the findings of anonymized usage data from Twilio Segment’s 25,000+ customers, finds that businesses are prioritizing efficiency and looking to deliver results from the trillions of data points they’ve cumulatively collected across the platform.

Twilio (NYSETWLO) (LTSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today announced the general availability of Twilio Segment for Healthcare & Life Sciences, a HIPAA-eligible customer data platform (CDP) that can improve patients’ experiences and health outcomes by unifying Protected Health Information (PHI) data across their entire care journey.

SIGNAL 2022 -- Today at SIGNAL 2022, Twilio (NYSETWLO) (LTSE: TWLO), the Customer Engagement Platform (CEP) that drives real-time, personalized experiences for today’s leading brands, announced a lineup of products and enhancements designed to equip businesses with the technology they need to build profitable, long-term, direct relationships with customers - an imperative in this economic moment.

Twilio (NYSETWLO) (LTSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today announced a lineup of special guests for SIGNAL, its annual customer and developer conference. Speakers include celebrated actor and filmmaker, George Clooney and esteemed human rights lawyer, Amal Clooney as well as worldwide tennis champion and entrepreneur, Venus Williams, and renowned developer and creator of HTTP cookies, Lou Montulli. The eighth annual SIGNAL will take place virtually on November 2-3, 2022. To register for a free Explorer pass, visit https://www.signal2022.com/.

Twilio (NYSETWLO) (LTSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today announced that BSH Home Appliances Group, the largest manufacturer of home appliances in Europe, will leverage Twilio Flex, a cloud-based contact center, to revamp its entire digital infrastructure within their customer service organization. Deloitte Consulting Spain is a consulting partner and advisor for this project to help roll out Twilio Flex in several regions, tightly integrating the cloud-based service solution within their customer care journey serving the needs of its customers worldwide.

Customers expect personalization during every brand interaction — but they don’t trust brands to keep their personal data secure and to use it responsibly. That’s the dilemma companies everywhere are currently facing, according to new data from Twilio (NYSETWLO) (LTSE: TWLO), the leading customer engagement platform.

Twilio (NYSETWLO) (LTSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today announced Joyce Kim will be joining the company as Chief Marketing Officer, reporting to President of Revenue, Elena Donio. As Chief Marketing Officer, Kim will lead global marketing as the company executes its vision of becoming the leader in the emerging customer engagement category.

Twilio (NYSETWLO) (LTSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today announced that Carahsoft Technology Corp., The Trusted IT Solutions Provider®, has added Twilio’s solutions to its GSA IT Schedule 70 contract, making the company’s secure communications solutions widely available to the Public Sector through Carahsoft and its reseller partners.

Today, Twilio (NYSETWLO) (LTSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, published new research that explores how digital engagement is reshaping the way nonprofit organizations deliver services. The State of Nonprofit Digital Engagement Report reflects the findings from Twilio platform data, and surveys of 800 employees of nonprofit organizations and 1,500 nonprofit program participants based in the United Kingdom and United States who have accessed benefits or services from nonprofits.

Twilio (NYSETWLO) (LTSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today announced two new hires. Reeny Sondhi joined the company as Chief Digital Officer, and Amy Holcroft joined the company as Chief Privacy Officer. Both roles are new to Twilio, as businesses increasingly look to digital channels to drive customer engagement, making digital privacy and rights a top priority for Twilio and its customers across all industries and regions.

The past two years have spurred an unprecedented acceleration of digital transformation for business-to-consumer companies, advancing their digital strategies by an average of 6.5 years and boosting total revenues by an average of 70% for companies that invested in digital customer engagement.

Twilio (NYSETWLO) (LTSE: TWLO), the leading cloud communications platform, today released its 2021 Impact and DEI Report, announcing that 7,624 organizations used Twilio’s technology platform and funding to help 511 million people in 2021, representing fifteen percent of the world’s population, and a 92 percent increase in people reached year over year. The report reveals how Twilio’s model of integrated impact - which aligns social impact programs with revenue to reinvest in more impact - enabled Twilio to help nonprofits delivering support in crisis and connecting people to life changing resources across all 195 countries around the world. The report also provides a guide for other companies looking to integrate an antiracist framework at the corporate level, using Twilio’s expansion of antiracism from idea to company-wide strategy as a case study.

Twilio (NYSETWLO) (LTSE: TWLO), the leading cloud communications platform, today announced the launch of Twilio Ventures and its new $50 million fund designed to champion the next generation of builders that are building the future of customer engagement.

Twilio (NYSETWLO) (LTSE: TWLO), the leading cloud communications platform, today announced two additions to its leadership team. Eyal Manor is joining as Chief Product Officer, effective November 15, 2021, and Dana Wagner is joining as Chief Legal Officer, effective December 13, 2021. Manor will oversee the execution of Twilio’s future product roadmap, working to deliver on its vision to build the leading customer engagement platform. Wagner will lead the Company’s legal, government affairs, regulatory compliance, and privacy teams as Twilio continues to expand and scale globally. Both Manor and Wagner will join Twilio’s executive management team, and Wagner will become its Corporate Secretary. Manor will report to Twilio’s co-founder and CEO Jeff Lawson and Wagner will report to Twilio’s Chief Operating Officer Khozema Shipchandler.

SIGNAL 2021 -- Today at SIGNAL 2021, Twilio (NYSETWLO) (LTSE: TWLO), the leading cloud communications platform, announced the launch of Twilio Engage, a first-of-its-kind growth automation platform that helps marketers deliver exceptional omnichannel campaigns fit for the digital era. Twilio Engage is the newest pillar in Twilio’s Customer Engagement Platform (CEP).

Twilio (NYSETWLO), the leading cloud communications platform, today announced the successful completion of its previously announced acquisition of Zipwhip, a trusted partner to carriers and a leading provider of toll-free messaging in the United States. This transaction is valued at approximately $850 million in an approximately equal blend of cash and stock.

Twilio (NYSETWLO), the leading cloud communications platform, today announced Twilio Live, a cloud-based platform that allows businesses to quickly and seamlessly embed live, interactive audio and video streaming solutions into their applications.

Twilio (NYSETWLO), the leading cloud communications platform, today announced an expansion of the company’s IoT portfolio by offering Super SIM®, the leading cellular IoT connectivity platform, as an eSIM Consumer Profile for eUICC-enabled IoT devices. When IoT fleet managers need to switch network providers - whether that’s to expand to new regions or improve reliability and uptime - physically swapping SIM cards is a costly and cumbersome task. Twilio’s support of the eSIM standard allows companies to load Twilio’s multi-carrier Super SIM profile onto their devices over-the-air, in addition to eSIM profiles from other providers, and then switch between the different SIM profiles as needed. This eliminates the need to physically interact with the devices, all while improving the end user experience by delivering best-in-class IoT connectivity.

Twilio (NYSETWLO), the leading cloud communications platform, today announced that it has entered into a definitive agreement to acquire Zipwhip for approximately $850 million in an equal blend of cash and stock. The transaction is expected to close by the end of 2021.

Twilio (NYSETWLO), the leading cloud communications platform, today reported financial results for its first quarter ended March 31, 2021.