Articles from Sprinklr

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, has appointed Jan R. Hauser, a global finance leader and retired PricewaterhouseCoopers (PwC) partner, and Stephen M. Ward, Jr., a former Chief Executive Officer of Lenovo Group Limited and member of the founding team of C3.ai, to its Board of Directors, effective January 29, 2025.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the appointment of Joy Corso as Chief Administrative Officer, effective immediately. Corso will report to Sprinklr President and CEO, Rory Read.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that it has been named a Leader in The Forrester Wave™: Social Suites, Q4 2024 report.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today reported financial results for its third fiscal quarter ended October 31, 2024.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that the company’s third quarter of fiscal year 2025 financial results will be released after market close on December 4, 2024. The company’s earnings press release will be made available on the Sprinklr Investor Relations website at investors.sprinklr.com.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the appointment of Rory Read as President & Chief Executive Officer and a member of its Board of Directors, effective November 5, 2024. Mr. Read will succeed Ragy Thomas, who will transition from his Co-CEO role to Advisor to the CEO and work closely with Mr. Read while continuing to serve as Founder and Chairman of the Board. Trac Pham will transition from his Co-CEO and Board of Directors roles at Sprinklr to an advisory role.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today unveiled the results of new research on the 2025 AI priorities for enterprise marketing and contact center leaders. Research findings are compiled in the new sponsored IDC Report: AI Everywhere Drives Intelligent Experiences for the Contact Center and Marketing Functions and illustrate an interesting reversal of traditional narratives.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced its recognition as an Exemplary Vendor by The ISG Buyers Guides™ for Contact Center Advanced, produced by ISG Software Research (formerly Ventana Research). The ISG Buyers Guide™ is the distillation of over a year of market and product research efforts. It is an assessment of how well software providers’ offerings address enterprises’ requirements for advanced contact center software.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the launch of a local data hosting solution for the Sprinklr platform in Switzerland on Microsoft Azure.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that the company’s second quarter of fiscal year 2025 financial results will be released after market close on September 4, 2024. The company’s earnings press release will be made available on the Sprinklr Investor Relations website at investors.sprinklr.com.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that it has been named a Major Player in the IDC MarketScape: Worldwide Contact Center-as-a-Service Software Applications 2024 Vendor Assessment (doc #US52302923, June 2024). The IDC MarketScape study evaluated 12 Contact Center-as-a-Service Software vendors and recognized Sprinklr’s advanced data analytics and comprehensive AI approach.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today released the results of a 2024 commissioned Forrester Consulting Total Economic Impact (TEI) Study, examining the potential return on investment (ROI) for customers using Sprinklr Social.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced its recognition as a Leader in The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024. The report evaluated 11 vendors based on three categories: current offering, strategy, and market presence, with Sprinklr getting the highest possible score in 19 criteria, including digital interaction orchestration, agent workspace, voice, and partner ecosystem.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced support for Snapchat Public Profiles for Businesses in Sprinklr Marketing. Brands can post Snapchat Stories, publish Spotlight Content, and promote this organic content with ads all in Sprinklr, saving time and reducing costs while engaging a powerful audience of Gen Z and Millennials.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, and Reddit today announced an expanded strategic partnership. The partnership spans both Reddit’s Data API as well as its Advertising API, which is now open with Sprinklr as the first official partner.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the appointment of Trac Pham as Co-Chief Executive Officer, effective immediately. Mr. Pham will continue as a member of Sprinklr’s Board and is standing for reelection at Sprinklr’s 2024 annual meeting of stockholders.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced its recognition as a Strong Performer in The Forrester Wave™: Conversational AI For Customer Service, Q2 2024 report. The report evaluated 14 vendors based on three categories: current offering, strategy, and market presence.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that it has been named a Leader in the Gartner Magic Quadrant for Content Marketing Platforms for the fifth year in a row.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that the company’s first quarter of fiscal year 2025 financial results will be released after market close on Wednesday, June 5, 2024. The company’s earnings press release will be made available on the Sprinklr Investor Relations website at investors.sprinklr.com.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the launch of Sprinklr Surveys. Built on Sprinklr’s Unified-CXM platform, Sprinklr Surveys marks the company’s entry into the Customer Feedback Management (CFM) market with an AI-powered survey offering integrated with unsolicited feedback sources to help customers derive actionable and complete insights.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the launch of Sprinklr Digital Twin – a new AI technology that goes far beyond traditional conversational AI chat bots. Sprinklr Digital Twin, powered by Sprinklr AI+, is designed to enable companies to build and deploy autonomous and intelligent AI applications that can mirror and enhance the capabilities of customer-facing teams. A Sprinklr Digital Twin doesn't just power conversations, it can make decisions, plan actions, design workflows, and execute tasks at scale with speed and efficiency.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises today begins its CXUnifiers 2024 event in New Orleans. CXUnifiers 2024 brings together Sprinklr customers, partners, and executives with industry luminaries to share perspectives on how AI can elevate CX and productivity.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the publication of its inaugural Environmental, Social, and Governance (ESG) Report. The report highlights Sprinklr's dedication and commitment to goals around sustainability, diversity, and equity. In addition to releasing the report, Sprinklr recently received a platinum rating – which places Sprinklr in the top 1% of participating companies for sustainability performance assessed by EcoVadis, a leading sustainability ratings provider.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that the athletics program of Louisiana State University (LSU) chose Sprinklr Insights to help strengthen its social media presence. By creating an omnichannel social media strategy, the LSU team generated $13 million in earned value for all social accounts in 2023 and enhanced its ability to understand and engage with LSU fans.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, announced the appointment of Amitabh Misra as Chief Technology Officer (CTO), effective April 1, 2024. Misra will lead all R&D teams across the globe including product and engineering at Sprinklr. He joins the Executive Leadership Team to share his passion for innovative technology to help the company grow and scale. He will report directly to Sprinklr Founder and CEO Ragy Thomas.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today reported financial results for its fourth quarter and fiscal year ended January 31, 2024.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced a strategic partnership with a leading provider of digital transformation, consulting, and business re-engineering services and solutions, Tech Mahindra. Tech Mahindra and Sprinklr together will implement an AI-first customer experience management (CXM) platform that delivers unified services across touchpoints and focus on go-to-market strategies.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced its continued expansion in the middle eastern market with the launch of a local data hosting solution for the Sprinklr platform in the Kingdom of Saudi Arabia (KSA) hosted on the Google Cloud. Customers now have the option to host data in Saudi Arabia through Sprinklr’s hosting services provider. Sprinklr also provides hosting solutions in the US on Google Cloud. By hosting data in Saudi Arabia, Sprinklr will enable customer compliance with security, privacy, and governance regulations in the region.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, announced today that BT has selected Sprinklr as a strategic customer service partner.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that the company’s fourth quarter and full year fiscal 2024 financial results will be released after market close on Wednesday, March 27, 2024. The company’s earnings press release will be made available on the Sprinklr Investor Relations website at investors.sprinklr.com.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the appointment of Scott Harvey as Chief Customer Officer. Mr. Harvey has served as Sprinklr’s executive vice president of customer operations since September 2023. He will continue to report directly to Sprinklr Founder and CEO Ragy Thomas in this newly expanded role leading a unified global customer organization, including all sales and services teams, to accelerate go-to-market efficiencies and better serve customers.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the appointment of Trac Pham as interim Chief Operating Officer (COO). Mr. Pham will report directly to Sprinklr Founder and CEO Ragy Thomas and join the Executive Leadership Team to help drive cross-functional alignment on all business operations and planning decisions.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the launch of Conversational AI+ in Sprinklr Service. Part of Sprinklr’s Release 18.11, Conversational AI+ empowers businesses to quickly deploy and scale generative AI-powered bots that can have human-like text and voice conversations.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today reported financial results for its third quarter ended October 31, 2023.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Cosentino, a leading global company that produces and distributes sustainable surfaces for the world of architecture and design, has chosen Sprinklr to optimize its social media and marketing strategies.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Manish Sarin, Sprinklr’s Chief Financial Officer, will be participating in a Fireside Chat at the following investor event:

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced a partnership with Contact Center as a Service (CCaaS) and customer experience specialists infinit.cx to help enterprises optimize Sprinklr Service and facilitate a seamless, transformational migration to cloud-based customer service across 30+ digital channels. Through this partnership, enterprises can future-proof their customer service, marketing, engagement, and research strategies with Sprinklr’s Unified-CXM platform.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that the company’s third quarter of fiscal year 2024 financial results will be released after market close on Wednesday, December 6, 2023. The company’s earnings press release will be made available on the Sprinklr Investor Relations website at investors.sprinklr.com.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the launch of an expanded strategic partnership with WPP. Together, WPP and Sprinklr plan to create AI solutions to help global clients deliver more personalized and consistent experiences to customers using Sprinklr’s unified customer experience management (Unified-CXM) platform.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the appointment of Scott Harvey as executive vice president of customer operations. Mr. Harvey will report directly to Sprinklr Founder and CEO Ragy Thomas and join the Executive Leadership Team to help drive durable, long-term growth by optimizing customer-facing operations from pre-sales solution consulting through post-sales customer success and recurring services. This includes digital customer transformation work, providing customers access to Sprinklr thought leadership, and a strategic approach to value realization.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises today announced the integration of the Sprinklr AI+ platform with Google Cloud's Vertex AI for unified customer experience management.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the company’s latest platform release (v. 18.8). With the release of 18.8, the proprietary Sprinklr AI+ platform now integrates with Google Cloud’s Vertex AI and OpenAI’s GPT models and is now generally available to all customers.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today reported financial results for its second quarter ended July 31, 2023.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Manish Sarin, Sprinklr’s Chief Financial Officer, will be participating in a Fireside Chat at the following event:

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that the company’s second quarter of fiscal year 2024 financial results will be released after market close on Wednesday, September 6, 2023. The company’s earnings press release will be made available on the Sprinklr Investor Relations website at investors.sprinklr.com.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today launched the Sprinklr Unified Partners Program. The next evolution of the Sprinklr partner program integrates several new types of partners – including independent consultants, Referral Partners and Technological Solution Brokers (TSBs), and Business Process Outsourcing (BPO) partners.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Pronovias, a global leader in the bridal fashion industry, has selected Sprinklr Service, Sprinklr Social, and Sprinklr Insights to enhance its digital customer service, marketing and social engagement strategy.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that the company will join the small-cap Russell 2000® and broad-market Russell 3000® Index at the conclusion of the 2023 Russell indexes annual reconstitution, effective after the U.S. market opens on June 26, 2023.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today unveiled more than 100 new capabilities, including AI and generative AI-powered capabilities, as part of the company’s spring platform release (v. 18.5) during Customer Contact Week (CCW) Las Vegas.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that it will hold an Investor Day on July 12, 2023 at the New York Stock Exchange in New York.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that it has been named one of the Best Workplaces in New York™ in 2023 by Great Place to Work® and Fortune Magazine. This is Sprinklr’s third year in a row being named to this prestigious list. Earning a spot means that Sprinklr has surpassed rigorous benchmarks, establishing itself as one of the best companies to work for headquartered in New York.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Clemson University’s Social Media Listening Center is leveraging Sprinklr’s AI-powered research product suite – Sprinklr Insights – to help students prepare for the jobs of the future while supporting social media research for the university and local organizations.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today reported financial results for its first quarter ended April 30, 2023.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Manish Sarin, Sprinklr’s Chief Financial Officer, will be participating in a Fireside Chat at the following event:

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the launch of Sprinklr AI+. A new AI-everywhere offering that unifies proprietary AI from Sprinklr with OpenAI’s generative AI, Sprinklr AI+ brings generative AI to customer experience with a commitment to enterprise-level governance, security, and data privacy.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that the company’s first quarter of fiscal year 2024 financial results will be released after market close on June 5, 2023. The company’s earnings press release will be made available on the Sprinklr Investor Relations website at investors.sprinklr.com.

BWT Alpine F1® Team is pleased to confirm a three-year partnership renewal with Sprinklr (NYSECXM) as official partner and Unified-CXM platform provider for the team and the wider Alpine brand.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the launch of a self-service version of its industry-leading social media management solution Sprinklr Social. Social media teams can now access Sprinklr Social on a self-service basis by subscribing to its ‘Advanced’ Plan.” This out-of-the-box version of Sprinklr Social includes publishing, engagement, and reporting tools integrated with OpenAI’s generative AI models to help enterprise social media teams create better content, more quickly, with fewer resources.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today reported financial results for its fourth quarter and fiscal year ended January 31, 2023.

Sprinklr (NYSECXM) today announced the winter release (v. 18.2) of its unified customer experience management (Unified-CXM) platform for modern enterprises. Release 18.2 includes more than 650 new features and innovations for the four Sprinklr product suites. For this release, Sprinkr is especially focused on continued momentum and innovation in the customer service space with 120 new CCaaS features and 25 new AI features for the Sprinklr Service product suite (formerly Sprinklr Modern Care).

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that it has been named a Leader in the Gartner Magic Quadrant for Content Marketing Platforms for the fourth year in a row.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the results of a new research report created in partnership with Customer Contact Week (CCW) Digital, Outsmarting Adversities | Customer Service Trends & Opportunities, which revealed alarming statistics for customer service teams and brands.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that the company has been named a Challenger in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms report.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that the company’s fourth quarter of fiscal 2023 financial results will be released after market close on, Wednesday March 29, 2023. The company’s earnings press release will be made available on the Sprinklr Investor Relations website at investors.sprinklr.com.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced its continued expansion in the Australia and New Zealand market with the launch of a local data hosting solution for the Sprinklr platform. Customers now have the option to host data in Australia through Sprinklr’s hosting services provider. Sprinklr also provides hosting solutions in the US, Europe and the UAE.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Jacob Scott has been appointed general counsel and corporate secretary, reporting directly to Founder and CEO Ragy Thomas, effective March 16, 2023. Dan Haley, Sprinklr general counsel and corporate secretary since 2019, is moving on to a new opportunity after March 15, 2023.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Sprinklr is now an official Software Partner for Samsung, an industry leader in the global display market. As a Software Partner, the Sprinklr platform is now available as an integrated app for Samsung SMART Signage and Hospitality Displays.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Ferrara Candy Company – the candy manufacturer of more than 25 iconic brands, such as NERDS and SweeTARTS, that has been shaping the industry for more than 100 years– is using Sprinklr Modern Care, Modern Research and Social Engagement & Sales to achieve performance-driven social customer service, understand real-time conversations around products and manage engagement across more than 40 different social accounts.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, and Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, today announced a new partnership that will help companies enhance social customer service.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Europe's largest Department Store, El Corte Inglés, selected Sprinklr to transform its online customer engagement strategy in Portugal. With three Sprinklr product suites Sprinklr Social Publishing & Engagement, Modern Research and Modern Marketing & Advertising, El Corte Inglés can deliver an omni-channel customer engagement experience throughout the customer’s shopping journey.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that it has been named an ‘Exemplary Vendor’ in the inaugural Ventana Research 2023 Customer Experience Management Value Index. Sprinklr is recognized for providing an AI-powered unified enterprise software platform that breaks down operational silos for CXM, and is ranked first for its commitment to helping clients understand and maximize long-term product value.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today reported financial results for its third quarter ended October 31, 2022.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Manish Sarin, Sprinklr’s Chief Financial Officer, will be participating in a fireside chat at the following investor event:

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Aramex – the Dubai-based leading provider of comprehensive logistics and transportation solutions – is using Sprinklr Modern Care to improve the efficiency and scale of its digital customer service.

Sprinklr (NYSECXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that the company’s third quarter of fiscal 2023 financial results will be released after market close on Tuesday, December 6, 2022. The company’s earnings press release will be made available on the Sprinklr Investor Relations website at investors.sprinklr.com.