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ServiceNow Unveils New Agentic AI Innovations to Autonomously Solve the Most Complex Enterprise Challenges
ServiceNow (NYSENOW), the AI platform for business transformation, today unveiled a series of new agentic AI innovations to autonomously solve the most complex enterprise challenges. This latest breakthrough on the ServiceNow Platform acts as the AI agent control tower—one central location to analyze, manage, and govern the rapidly evolving world of agentic AI across every corner of a business. These advancements build on ServiceNow’s two-decade expertise in driving exponential productivity across every person and every process by handling complex and ambiguous tasks that traditional automation cannot solve.
By ServiceNow · Via Business Wire · January 29, 2025
ServiceNow and Google Cloud Expand Partnership to Deliver AI-powered Tools to Millions of Users
ServiceNow (NYSENOW) and Google Cloud today announced a major expansion of their partnership to maximize the value of generative AI across every layer of the enterprise technology stack. ServiceNow will bring its Now Platform and full suite of workflows to customers on Google Cloud Marketplace and also make its Customer Relationship Management (CRM), IT Service Management (ITSM), and Security Incident Response (SIR) solutions available on Google Distributed Cloud (GDC).
By ServiceNow · Via Business Wire · January 29, 2025
ServiceNow expands Workflow Data Fabric capabilities with new Oracle Autonomous Database, Oracle Database 23ai integration
ServiceNow (NYSENOW), the AI platform for business transformation, today announced a new integration with Oracle NYSE: ORCLNYSEORCL)
By ServiceNow · Via Business Wire · January 29, 2025
ServiceNow Expands Strategic Alliance With Visa
ServiceNow (NYSENOW), the AI platform for business transformation, announced today an expansion of its strategic alliance with Visa, a world leader in digital payments.
By ServiceNow · Via Business Wire · January 29, 2025
ServiceNow and SoftwareOne Announce Strategic Partnership to Transform IT Modernization in the Cloud
ServiceNow (NYSENOW), the AI platform for business transformation and SoftwareOne Holding AG (SWON:SWX), a leading global software and cloud solutions provider, today announced a multi-year strategic partnership to transform IT modernization in the cloud. In the first phase of the partnership, the companies will launch a joint offering for customers that combines ServiceNow’s leading workflow automation capabilities with SoftwareOne’s software and cloud expertise. This will help maximize customers’ ROI of software and cloud spend, enabling reinvestment in innovation and optimizing IT operations.
By ServiceNow · Via Business Wire · January 29, 2025
ServiceNow Enhances Global Partner Program, Unlocking New Revenue and Market Opportunities for AI Solutions
ServiceNow Partner Kickoff – ServiceNow (NYSENOW), the AI platform for business transformation, announced today at ServiceNow Partner Kickoff a major expansion to its global partner program, including it has nearly quadrupled its investment in new incentives and specializations to help partners capitalize on the rapid growth of ServiceNow AI solutions and deliver value to customers. Infosys and Cognizant have also been elevated to Global Elite partners, the highest level of partnership within the ServiceNow Partner Program.
By ServiceNow · Via Business Wire · January 21, 2025
ServiceNow Accelerates Agentic AI Roadmap With Acquisition of AI Native Conversation Data Analysis Platform Cuein
ServiceNow (NYSENOW), the AI platform for business transformation, today announced it has signed an agreement to acquire Cuein, a leader in AI native conversation data analysis and insights. Cuein will help advance the effectiveness of ServiceNow AI Agents by enhancing their ability to understand, process, and transform data from siloed customer interactions across different channels and systems into a comprehensive analysis with actionable insights. This acquisition continues to fuel ServiceNow’s roadmap in agentic AI and reinforces its role as the AI platform for business transformation.
By ServiceNow · Via Business Wire · January 17, 2025
ServiceNow Named a Leader in the 2024 Gartner® Magic Quadrant™ for CRM Customer Engagement Center
ServiceNow (NYSENOW), the AI platform for business transformation, has been named a Leader in the 2024 Gartner Magic Quadrant for CRM Customer Engagement Center. This recognition was based on an evaluation of ServiceNow’s Completeness of Vision and Ability to Execute.
By ServiceNow · Via Business Wire · January 15, 2025
ServiceNow to Announce Fourth Quarter and Full-Year 2024 Financial Results on January 29
ServiceNow (NYSENOW) today announced that it will release financial results for the fourth quarter and full-year ended December 31, 2024, following the close of market on Wednesday, January 29, 2025. ServiceNow will host a conference call and live webcast to discuss the financial results.
By ServiceNow · Via Business Wire · January 13, 2025
ServiceNow Named a Leader in Task-Centric Automation Software by Independent Research Firm
ServiceNow (NYSENOW), the AI platform for business transformation, today announced it has been named a Leader in The Forrester Wave™: Task-Centric Automation Software (TCAS), Q4 2024. The inaugural report evaluated ServiceNow Automation Engine, which includes pre-built integrations, automation tools, real-time data streaming, RPA, Agentic AI, and process mining capabilities. The Forrester report recognized ServiceNow with the highest possible scores in advanced AI, vision, roadmap, and partner ecosystem criteria.
By ServiceNow · Via Business Wire · December 10, 2024
ServiceNow and AWS Expand Strategic Collaboration With New Capabilities to Accelerate AI Transformation
ServiceNow (NYSENOW), the AI platform for business transformation, and Amazon Web Services (AWS) today announced an expanded strategic collaboration with new capabilities to accelerate AI-driven business transformation across every corner of the enterprise. A new connector enables the seamless use of multimodal models developed and trained on Amazon Bedrock for GenAI-powered workflows in the Now Platform. Additional automation solutions and integrations to seamlessly manage security incidents and procurement are now available on the AWS Marketplace. By deepening its collaboration with AWS and expanding geographically to Canada and Europe expected in 2025, the companies are supercharging value to customers across key industries, including telco, technology, financial services, education, and retail.
By ServiceNow · Via Business Wire · December 3, 2024
ServiceNow and Microsoft Expand Strategic Alliance to Modernize the Front-Office With Copilot and AI Agents
ServiceNow (NYSENOW), the AI platform for business transformation, today announced an expanded strategic alliance with Microsoft to modernize front-office business processes with Copilot and agents.
By ServiceNow · Via Business Wire · November 19, 2024
ServiceNow Advances Autonomous, Responsible AI on the Now Platform With New GenAI and Governance Innovations
ServiceNow (NYSENOW), the AI platform for business transformation, today announced new generative AI (GenAI) and governance innovations to advance autonomous, responsible AI on the Now Platform. With this launch, ServiceNow is adding more than 150 GenAI innovations to its portfolio for customers. This includes new, expanded Now Assist capabilities that drive greater visibility and controls with an AI Governance offering for secure and compliant AI practices. Native multilingual support in Now Assist extends GenAI’s global footprint for seamless, culturally aware communications and translations. Finally, purpose-built solutions deliver new Now Assist use cases for configuration management, contract management, legal services, and health and safety.
By ServiceNow · Via Business Wire · November 13, 2024
ServiceNow and Five9 Expand Partnership With Turnkey AI-Powered Solution for Unified Employee and Customer Experiences
ServiceNow World Forum & Five9 CX Summit—ServiceNow (NYSENOW), the AI platform for business transformation, and Five9 NASDAQ: FIVNNASDAQFIVN)
By ServiceNow · Via Business Wire · November 13, 2024
ServiceNow Reports Third Quarter 2024 Financial Results
ServiceNow (NYSENOW), the AI platform for business transformation, today announced financial results for its third quarter ended September 30, 2024, with subscription revenues of $2,715 million in Q3 2024, representing 23% year-over-year growth and 22.5% in constant currency.
By ServiceNow · Via Business Wire · October 23, 2024
ServiceNow Names Enterprise Software Industry Veteran Amit Zavery as President, CPO, and COO to Lead Product and Engineering
ServiceNow (NYSENOW), the AI platform for business transformation, today announced that enterprise software industry veteran Amit Zavery will join the company as president, chief product officer (CPO), and chief operating officer (COO) to lead product and engineering, effective October 28, 2024. Zavery, a Google Cloud and Oracle executive, brings extensive experience in enterprise innovation, transformation, and scale.
By ServiceNow · Via Business Wire · October 23, 2024
ServiceNow and Rimini Street partner on new enterprise software model to unlock value in existing ERP systems for net-new innovation, digital growth and scale
ServiceNow (NYSENOW), the AI platform for business transformation, and Rimini Street NASDAQ: RMNINASDAQRMNI)
By ServiceNow · Via Business Wire · October 23, 2024
ServiceNow Partners With NVIDIA to Accelerate Enterprise Adoption of Agentic AI
ServiceNow (NYSENOW), the AI platform for business transformation today announced a major expansion to its strategic partnership with NVIDIA to accelerate enterprise adoption of Agentic AI. The companies will use NVIDIA NIM Agent Blueprints to co-develop native AI Agents within the ServiceNow platform, creating use cases fueled by business knowledge that customers simply choose to turn on.
By ServiceNow · Via Business Wire · October 23, 2024
ServiceNow Introduces Workflow Data Fabric, Forging a New Generation of AI-fueled Productivity for the Enterprise
ServiceNow (NYSENOW), the AI platform for business transformation, today introduced Workflow Data Fabric, forging a new generation of AI-fueled productivity for the enterprise. Workflow Data Fabric is an enhanced integrated data layer that unifies business and technology data across the enterprise, powering all workflows and AI agents with real-time, secure access to data from any source. ServiceNow also announced Zero Copy connectors to optimize the company’s integration capabilities so customers can turn data into instant, AI-powered action. Additionally, ServiceNow announced a strategic partnership with leading systems integrator Cognizant as the first partner to bring Workflow Data Fabric to market for customers.
By ServiceNow · Via Business Wire · October 23, 2024
ServiceNow Partners With Databricks to Deliver Zero Copy Integration That Supercharges Machine Learning and AI Capabilities
ServiceNow (NYSENOW), the AI platform for business transformation, and Databricks, the Data and AI company, today announced a Zero Copy partnership that supercharges machine learning and AI capabilities. Databricks’ Delta Sharing will enable ServiceNow to offer Zero Copy, high-bandwidth, bi-directional, and secure integration with the Databricks Data Intelligence Platform so customers can turn data and insights into instant, AI-powered action.
By ServiceNow · Via Business Wire · October 23, 2024
ServiceNow and Snowflake Partner on Zero Copy Integration, Connecting Enterprise-Wide Data to Help Solve Mission-Critical Problems at Scale
ServiceNow (NYSENOW), the AI platform for business transformation, and Snowflake NYSE: SNOWNYSESNOW)
By ServiceNow · Via Business Wire · October 23, 2024
ServiceNow Named a Leader in the 2024 Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms for Fifth Consecutive Year
ServiceNow (NYSENOW), the AI platform for business transformation, has been named a Leader in the 2024 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms. This marks the fifth consecutive year where ServiceNow has been positioned as a Leader. This recognition was based on an evaluation of ServiceNow’s Completeness of Vision and Ability to Execute. ServiceNow attributes this recognition to its commitment to innovation and consistent delivery of customer demand for GenAI and workflow automation features.
By ServiceNow · Via Business Wire · October 22, 2024
ServiceNow Named a Leader in the 2024 Gartner® Magic Quadrant™ for AI Applications in IT Service Management
ServiceNow (NYSENOW), the AI platform for business transformation, has been named a Leader in the first ever 2024 Gartner® Magic Quadrant™ for AI Applications in IT Service Management (ITSM). This report evaluated completeness of vision and ability to execute on delivering AI capabilities that enhance ITSM, including machine learning, virtual agent, and generative AI (GenAI). In addition to its completeness of vision, ServiceNow attributes this recognition to its customer reach advantage, innovative product roadmap, and strategic investment in research and development.
By ServiceNow · Via Business Wire · October 15, 2024
ServiceNow Pledges $1.5bn Investment Into UK Business Over Five Years
ServiceNow (NYSENOW), the AI platform for business transformation, today confirmed its commitment to the UK market, with plans to invest $1.5bn (£1.15bn) into its UK business over the next five years. The company plans to expand with new office space, as ServiceNow significantly grows its employee base beyond its current headcount of 1,000 employees. In addition, ServiceNow will invest in the future of AI in the UK by expanding its London and Newport data centres with Nvidia GPUs for local processing of LLM data and offering new skills programmes to reach 240,000 UK learners. The announcement was made as part of today’s International Investment Summit, as Prime Minister, Keir Starmer, brings together 300 industry leaders to catalyse investment in the UK.
By ServiceNow · Via Business Wire · October 14, 2024
ServiceNow and Zoom Usher in Era of Intelligence to Help Manage Actions for Peak Productivity
Today at Zoom’s annual partner and customer event, Zoomtopia 2024, ServiceNow (NYSENOW) and Zoom NASDAQ: ZMNASDAQZM)
By ServiceNow · Via Business Wire · October 9, 2024
ServiceNow Named a Leader in Inaugural IDC MarketScape for Worldwide SaaS and Cloud-enabled Spend Orchestration
ServiceNow (NYSENOW), the AI platform for business transformation, has been named a Leader in the first ever IDC MarketScape: Worldwide SaaS and Cloud-enabled Spend Orchestration 2024 Vendor Assessment. ServiceNow attributes this recognition to its Source-to-Pay Operations solution, which delivers easy to follow, highly automated processes for procurement, supplier management, and accounts payable, bringing teams together and helping reduce cycle times and costs.
By ServiceNow · Via Business Wire · October 3, 2024
ServiceNow to Announce Third Quarter 2024 Financial Results on October 23
ServiceNow (NYSENOW) today announced that it will release financial results for the third quarter ended September 30, 2024, following the close of market on Wednesday, October 23, 2024. ServiceNow will host a conference call and live webcast to discuss the financial results.
By ServiceNow · Via Business Wire · October 2, 2024
ServiceNow Releases New HR Innovations, Empowering Leaders to Fuel Employee and Business Growth
At HR Executive’s HR Technology Conference, ServiceNow (NYSENOW), the AI platform for business transformation, announced new HR innovations that empower leaders to fuel employee and business growth. HR and GenAI innovations enhance employee communications, improve employee engagement, and make it easier than ever for employees to get support across departments from a single point of entry. Additionally, new capabilities within Talent Development and Employee Journey Management give leaders better insight into employee experiences and aspirations, simplifying workforce management on the Now Platform.
By ServiceNow · Via Business Wire · September 24, 2024
ServiceNow Demonstrates Commitment to Building a Better World, Expands Access to Technology, Knowledge, and Opportunity
UN GENERAL ASSEMBLY – ServiceNow (NYSENOW) today announced plans to accelerate digital experiences for nonprofit organizations by expanding access to technology, knowledge, and opportunity. The company showcased its refreshed commitment to a better world during the United Nations General Assembly (UNGA) in New York, where it is also sponsoring activities and organizations, including the Concordia Annual Summit and the Diana Award, Goals House, the Devex Summit, the World Climate Summit, and the Global Africa Initiative.
By ServiceNow · Via Business Wire · September 23, 2024
ServiceNow Announces Powerful Data Enhancements to Unlock Value With Ultra-Scale and Performance
ServiceNow (NYSENOW), the AI platform for business transformation, today announced powerful data enhancements to the Now Platform designed to unlock value with ultra-scale and performance. New capabilities in this next-generation data layer include RaptorDB Pro high-performance database, with early use cases demonstrating a 53% improvement in overall transaction times, 27X faster pulling of reports, analytics, and list views, and 3X increase in transactional throughput across workflows, enabling more users and more workflows on ServiceNow instances. Future elements will include a unified Knowledge Graph that connects enterprise-wide events, operations, and people data for real-time personalization. The announcement was unveiled alongside the launch of the ServiceNow Now Platform Xanadu release, which introduced hundreds of additional new AI and automation innovations for ServiceNow.
By ServiceNow · Via Business Wire · September 10, 2024
ServiceNow Infuses New AI Capabilities Into Purpose-built Industry Solutions With the Now Platform Xanadu Release
ServiceNow (NYSENOW), the AI platform for business transformation, today announced new AI-powered, purpose-built industry solutions in its Now Platform Xanadu release. The expansion of Now Assist into industry solutions for telecom, media, and technology, financial services, the public sector, and more allows organizations to recognize the value of GenAI, fast. For example, Now Assist for Banking integrates with ServiceNow Disputes Management, Built with Visa, to help drive productivity and boost customer loyalty through GenAI-powered dispute resolution. In addition, ServiceNow launched new Retail Operations and Retail Service Management solutions to unify a retailer’s ecosystem—its store associates, store leadership, customers, headquarters employees, and field technicians—to deliver consistent and connected experiences across every channel, and in the store.
By ServiceNow · Via Business Wire · September 10, 2024
ServiceNow Acquires Raytion to Enhance GenAI-powered Search and Knowledge Management Capabilities on the Now Platform
ServiceNow (NYSENOW), the AI platform for business transformation, today announced it has acquired Raytion to enhance GenAI-powered search and knowledge management capabilities on the Now Platform. Raytion’s industry-leading information retrieval technology will enable unified real-time access to business-critical data across multiple enterprise sources for a more powerful, efficient, and personalized AI search experience, all on a single technology platform.
By ServiceNow · Via Business Wire · July 24, 2024
ServiceNow to Announce Second Quarter 2024 Financial Results on July 24
ServiceNow (NYSENOW) today announced that it will release financial results for the second quarter ended June 30, 2024, following the close of market on Wednesday, July 24, 2024. ServiceNow will host a conference call and live webcast to discuss the financial results.
By ServiceNow · Via Business Wire · July 3, 2024
ServiceNow debuts as a Leader in P&C Claims Management Systems report by independent research firm
ServiceNow (NYSENOW), the AI platform for business transformation, has been named a Leader in the Forrester Wave™: P&C Claims Management Systems, Q2 2024 for the first time. This rating recognizes ServiceNow’s Financial Services Operations for Insurance solution.
By ServiceNow · Via Business Wire · June 18, 2024
ServiceNow Named a Leader in Strategic Portfolio Management Tools Evaluation
ServiceNow (NYSENOW), the AI platform for business transformation, has been named a Leader in The Forrester Wave™: Strategic Portfolio Management Tools, Q2 2024. ServiceNow attributes this recognition to its Strategic Portfolio Management (SPM) solution’s enterprise-grade AI capabilities that are designed to increase business value and accelerate decision making.
By ServiceNow · Via Business Wire · June 5, 2024
ServiceNow and IBM Collaborate to Accelerate the Impact of Generative AI Across the Enterprise
Knowledge 2024 – Today, at ServiceNow’s annual customer and partner event, Knowledge 2024, ServiceNow (NYSENOW), the AI platform for business transformation, announced a collaboration with IBM NYSE: IBMNYSEIBM)
By ServiceNow · Via Business Wire · May 8, 2024
ServiceNow Adds Powerful New Solutions to the Now Platform to Transform the Employee Experience and Simplify Work Across the Enterprise
Knowledge 2024 — Today, at ServiceNow’s annual customer and partner event, Knowledge 2024, ServiceNow (NYSENOW), the AI platform for business transformation, announced the addition of powerful new automation solutions to the Now Platform to transform the employee experience and simplify work across the enterprise. The Digital End-User Experience solution helps improve employee productivity and satisfaction while reducing costs. Enhancements to Contracts Management Pro, Security Operations, and Field Service Management streamline processes and drive collaboration. New ServiceNow Project RaptorDB, a Postgres-based database, provides businesses with the speed and flexibility needed to thrive in the modern AI-driven landscape.
By ServiceNow · Via Business Wire · May 8, 2024
ServiceNow opens Knowledge 2024 with innovations that power AI-driven transformation for enterprises everywhere
Knowledge 2024 – ServiceNow (NYSENOW), the AI platform for business transformation, today kicked off its annual Knowledge conference in Las Vegas with innovations designed to power AI-driven transformation for enterprises everywhere. The company announced new generative AI (GenAI) capabilities in Now Assist that help supercharge productivity, accelerate cost savings, and empower customers and employees to innovate at scale; new, purpose-built automation solutions for the Now Platform that unify experiences across the enterprise; and expanded strategic partnerships that aim to deliver new solutions and expertise to accelerate customer value and opportunity.
By ServiceNow · Via Business Wire · May 7, 2024
ServiceNow delivers faster, more efficient operations and better employee experiences for the manufacturing industry with AI-powered purpose-built solutions
Knowledge 2024 – Today, at ServiceNow’s annual customer and partner event, Knowledge 2024, ServiceNow (NYSENOW), the AI platform for business transformation, announced new purpose-built solutions for the manufacturing industry to help power faster, more efficient operations and better employee experiences. Manufacturing Commercial Operations (MCO) incorporates generative AI (GenAI) to streamline sales, service and support, and order-to-cash processes. Employee Center (EC) Pro Kiosk brings intelligent self-service experiences to deskless workers, making it easy for them to access company communications, relevant resources, and seamlessly navigate hire-to-retire processes.
By ServiceNow · Via Business Wire · May 7, 2024
ServiceNow Furthers Generative AI Leadership With New Capabilities in the Washington, D.C. Platform Release
ServiceNow (NYSENOW), the leading digital workflow company making the world work better for everyone, today furthered its generative AI (GenAI) leadership with new capabilities in its Washington, D.C. platform release. The new features enhance the Now Assist GenAI experiences, which offer responsible, intelligent automation embedded into the ServiceNow platform. Available today, Now Assist for IT Operations Management (ITOM) AIOps, Now Assist in Virtual Agent enhancements, and ServiceNow Impact AI Accelerators extend ServiceNow’s innovation in AI and help boost productivity and accelerate value from AI investments.
By ServiceNow · Via Business Wire · March 20, 2024
ServiceNow Named a Worldwide Leader in Two IDC MarketScapes for Value Stream Management and Strategic Portfolio Management
ServiceNow (NYSENOW), the leading digital workflow company making the world work better for everyone, has been named a Leader in two IDC MarketScape vendor assessments:
By ServiceNow · Via Business Wire · March 19, 2024
ServiceNow Advances Enterprise-Grade Generative AI Through Expanded Partnership With NVIDIA
NVIDIA GTC — ServiceNow (NYSENOW), the leading digital workflow company making the world work better for everyone, today announced an expansion of its partnership with NVIDIA to advance the use of enterprise-grade generative AI (GenAI). ServiceNow is one of the first platform providers to access NVIDIA NIM inference microservices, enabling faster, scalable and more cost-effective large language model (LLM) development and deployment.
By ServiceNow · Via Business Wire · March 18, 2024
ServiceNow named a Leader in Third-Party Risk Management Platforms by Independent Research Firm
ServiceNow (NYSENOW), the leading digital workflow company making the world work better for everyone, has been named a Leader in the Forrester Wave™: Third-Party Risk Management Platforms, Q1 2024. This rating recognizes the ServiceNow Third-Party Risk Management solution and comes on the heels of ServiceNow’s recent Now Platform Vancouver release, which included automated inherent risk questionnaires and out-of-the box due-diligence workflows added to the solution to offer a more holistic, streamlined approach to risk management.
By ServiceNow · Via Business Wire · March 6, 2024
ServiceNow, Hugging Face, and NVIDIA Release New Open-Access LLMs to Help Developers Tap Generative AI to Build Enterprise Applications
ServiceNow (NYSENOW), Hugging Face, and NVIDIA, today announced the release of StarCoder2, a family of open-access large language models (LLMs) for code generation that sets new standards for performance, transparency, and cost-effectiveness.
By ServiceNow · Via Business Wire · February 28, 2024
ServiceNow to Acquire Atrinet NetACE Network Technology to Accelerate Business Transformation for Telcos
Mobile World Congress -- ServiceNow (NYSENOW), the leading digital workflow company making the world work better for everyone, today announced it has signed an agreement to acquire NetACE™ network management and automation technology from Atrinet to accelerate business transformation for telecommunications companies (telcos). Once re-platformed into the ServiceNow platform, Atrinet’s NetACE technology will enable comprehensive, end-to-end network lifecycle management for telcos on a single, AI-first digital workflow platform.
By ServiceNow · Via Business Wire · February 25, 2024
Segra Implements ServiceNow for Digital Business Transformation
Mobile World Congress 2024: Segra, one of the largest independent fiber infrastructure bandwidth companies in the U.S., announced they have selected ServiceNow (NYSENOW), the leading digital workflow company making the world work better for everyone, as the platform for its digital business transformation. Segra will use ServiceNow Telecommunications Service Management to power SegraOne for Case and Incident Management, a new solution that will simplify everyday work and transform customer service and employee experiences.
By ServiceNow · Via Business Wire · February 25, 2024
ServiceNow Makes Strategic Investment in Leading Consulting & Implementation Partner Plat4mation
ServiceNow (NYSENOW), the leading digital workflow company making the world work better for everyone, and Keensight Capital, a leading European Growth Buyout investor, today announced a strategic investment in Plat4mation, a global IT consultancy and leading ServiceNow implementation partner. This first European investment for ServiceNow Ecosystem Ventures aims to accelerate customer time to value and drive partner growth by helping to expand go‑to‑market capabilities and enhance proficiency in ServiceNow generative AI enabled technology. Plat4mation plans to leverage and expand its ServiceNow experience and credentials across the global customer and employee base. Given the massive market potential, Plat4mation will initially focus the digital transformation efforts in Germany’s critical medium-sized business segment, known as the Mittelstand.
By ServiceNow · Via Business Wire · February 6, 2024
ServiceNow announces five-year strategic alliance with Visa to transform payment services
ServiceNow (NYSENOW), the leading digital workflow company making the world work better for everyone, announced today a five-year strategic alliance with Visa, a world leader in digital payments, to transform payment services. The initial phase includes the launch of ServiceNow Disputes Management, Built with Visa—a single, connected disputes resolution solution for issuers.
By ServiceNow · Via Business Wire · January 24, 2024
ServiceNow Unveils Next Wave of Partner Program Transformation with New Specializations
ServiceNow Partner Kickoff – ServiceNow (NYSENOW), the leading digital workflow company making the world work better for everyone, today unveiled the next wave of partner program transformation with new Specializations. As part of the revamped ServiceNow partner program announced in January 2023, the recently developed Partner Specializations are the next step in the partner program evolution for partners to unlock new revenue opportunities and earn a range of benefits to further grow their practice. Announced today at ServiceNow Partner Kickoff in Las Vegas, partners can obtain three Specializations which include Service Operations, Serve the Customer, and Power the Employee.
By ServiceNow · Via Business Wire · January 23, 2024
ServiceNow to Announce Fourth Quarter and Full-Year 2023 Financial Results on January 24
ServiceNow (NYSENOW) today announced that it will release financial results for the fourth quarter and full-year ended December 31, 2023, following the close of market on Wednesday, January 24, 2024. ServiceNow will host a conference call and live webcast to discuss the financial results.
By ServiceNow · Via Business Wire · January 3, 2024
ServiceNow Named a Leader in Governance, Risk, and Compliance by Independent Research Firm
ServiceNow (NYSENOW), the leading digital workflow company making the world work better for everyone, has been named a Leader in the Forrester Wave™: Governance, Risk, and Compliance, Q4 2023. This rating recognizes the ServiceNow Integrated Risk Management platform for Governance, Risk, and Compliance (GRC).
By ServiceNow · Via Business Wire · December 8, 2023
ServiceNow Named a Leader in Digital Process Automation
ServiceNow (NYSENOW), the leading digital workflow company making the world work better for everyone, has been named a Leader in The Forrester Wave™: Digital Process Automation Software, Q4 2023. ServiceNow attributes this recognition to its current solutions and strategy in governance, end-to-end orchestration, robotic process automation (RPA), API integration, and generative AI within its App Engine and Automation Engine solutions, which are designed to provide a faster, more productive path to software development on the Now Platform with low-code tooling.
By ServiceNow · Via Business Wire · November 28, 2023
ServiceNow launches major expansion to Now Assist generative AI portfolio with new capabilities to transform experiences and increase productivity
ServiceNow (NYSENOW), the leading digital workflow company making the world work better for everyone, today launched a major expansion to its Now Assist generative AI portfolio with new capabilities to transform experiences and increase productivity. Available to all customers today, Now Assist in Virtual Agent, flow generation, and Now Assist for Field Service Management (FSM) are the latest powerful GenAI solutions to be embedded into the ServiceNow Platform. All three solutions enhance ServiceNow’s portfolio of practical generative AI applications that are helping customers transform how they work.
By ServiceNow · Via Business Wire · November 16, 2023
Aston Martin Aramco Cognizant Formula One® Team announces ServiceNow as its official Intelligent Platform Partner
Aston Martin Aramco Formula One® Team (AMF1) announced ServiceNow (NYSENOW), the leading digital workflow company making the world work better for everyone, as the team’s official Intelligent Platform Partner. As the “team behind the team,” ServiceNow will streamline the AMR Technology Campus onto the ServiceNow platform. The team will also reveal ServiceNow branding on its cars from the final North American race of the 2023 season – Las Vegas Grand Prix.
By ServiceNow · Via Business Wire · November 8, 2023
Deloitte and ServiceNow Expand Alliance to Integrate Now Assist Generative AI Capabilities With Next-Generation Managed Services
Deloitte and ServiceNow (NYSENOW) today announced an expansion to their alliance to integrate Now Assist generative AI capabilities with next-generation managed services. The alliance will provide end-to-end managed services and beyond, known in the industry as Operate services, through the combination of Deloitte’s domain and industry experience coupled with ServiceNow’s generative AI-enabled enterprise platform. Deloitte will also pioneer the use of ServiceNow’s platform to scale their client Operate services globally.
By ServiceNow · Via Business Wire · October 25, 2023
ServiceNow Named a Leader in the 2023 Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms for Fourth Consecutive Year
ServiceNow (NYSENOW), the leading digital workflow company making the world work better for everyone, has been named a Leader in the 2023 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms. This is the fourth consecutive year ServiceNow has been positioned as a Leader for its Ability to Execute and Completeness of Vision from the evaluation of the ServiceNow platform and low-code solution, App Engine. ServiceNow attributes this recognition to its strong focus on generative AI advancements, custom enterprise application development capabilities, and continued investment in industry-specific solutions.
By ServiceNow · Via Business Wire · October 23, 2023
ServiceNow Announces Teleperformance as New AI Lighthouse Member
ServiceNow today announced that global digital services leader Teleperformance is joining the AI Lighthouse program. Teleperformance will collaborate on the design, development, and deployment of new industry specific generative AI (GenAI) use cases that boost productivity and help increase customer and employee satisfaction across front- and back-office capabilities in Customer Service Management (CSM) and IT Service Management (ITSM).
By ServiceNow · Via Business Wire · October 3, 2023
ServiceNow delivers comprehensive automation solutions with the Now Platform Vancouver release
ServiceNow (NYSENOW), the leading digital workflow company making the world work better for everyone, today announced comprehensive new automation solutions in the Now Platform Vancouver release. The new solutions enhance security and governance, simplify critical processes in healthcare and finance, and accelerate talent transformation through AI.
By ServiceNow · Via Business Wire · September 20, 2023
ServiceNow Launches Now Assist for ITSM, CSM, HRSD, and Creator to Embed Generative AI Across All Workflows on the Now Platform
ServiceNow (NYSENOW), the leading digital workflow company making the world work better for everyone, today announced a major Now Platform expansion with the Now Assist family of solutions. Available in the Now Platform Vancouver release, Now Assist for IT Service Management (ITSM), Customer Service Management (CSM), HR Service Delivery (HRSD), and Creator embed the power of generative AI across all workflows on the Now Platform to help accelerate productivity, improve experiences, and increase agility for customers. To power new features within Now Assist, we are releasing a domain-specific ServiceNow large language model (Now LLM), built for the enterprise and optimized for productivity and data privacy.
By ServiceNow · Via Business Wire · September 20, 2023
ServiceNow Reports Second Quarter 2023 Financial Results
ServiceNow (NYSENOW), the leading digital workflow company making the world work better for everyone, today announced financial results for its second quarter ended June 30, 2023, with subscription revenues of $2,075 million in Q2 2023, representing 25% year-over-year growth, 25% adjusted for constant currency.
By ServiceNow · Via Business Wire · July 26, 2023
ServiceNow, NVIDIA, and Accenture team to accelerate generative AI adoption for enterprises
By ServiceNow · Via Business Wire · July 26, 2023
ServiceNow Expands Generative AI Capabilities With Case Summarization and Text-to-Code to Drive Speed, Productivity, and Value
ServiceNow (NYSENOW), the leading digital workflow company making the world work better for everyone, today announced expanded generative AI capabilities, case summarization and text-to-code, to drive speed, productivity, and value for customers. Powered by proprietary ServiceNow large language models (LLMs), both capabilities are purpose-built for the ServiceNow platform and are designed to alleviate repetitive work and significantly improve productivity. ServiceNow also announced today its approach to commercialization with new premium SKU offerings across IT Service Management (ITSM), Customer Service Management (CSM), and HR Service Delivery (HRSD), which will be available this September with the Now Platform Vancouver release.
By ServiceNow · Via Business Wire · July 26, 2023
KPMG and ServiceNow announce expanded commitment to reimagine finance, supply chain, and procurement operations
KPMG and ServiceNow (NYSENOW), today announced an expanded commitment to reimagine finance, supply chain, and procurement operations. The expanded partnership is part of a decade-long relationship that spans IT, HR, risk, cybersecurity, and environmental, social and governance (ESG), includes investment from both organizations to create new offerings that bring together AI, low-code capabilities, and deep industry knowledge and expertise.
By ServiceNow · Via Business Wire · July 26, 2023
ServiceNow Recognized as a Visionary in the 2023 Gartner® Magic Quadrant™ for Application Performance Monitoring (APM) and Observability
ServiceNow (NYSENOW), the leading digital workflow company making the world work better for everyone, has been named a Visionary in the 2023 Gartner® Magic Quadrant™ for Application Performance Monitoring (APM) and Observability.
By ServiceNow · Via Business Wire · July 10, 2023
ServiceNow Named a Leader in Low-Code Development Platforms for Professional Developers by Independent Research Firm
ServiceNow (NYSENOW), the leading digital workflow company making the world work better for everyone, today announced it has been named a Leader in The Forrester Wave™: Low-Code Development Platforms For Professional Developers, Q2 2023. ServiceNow attributes this recognition to its innovative governance-first platform approach to low-code solutions.
By ServiceNow · Via Business Wire · July 6, 2023
ServiceNow to Announce Second Quarter 2023 Financial Results on July 26
ServiceNow (NYSENOW) today announced that it will release financial results for the second quarter ended June 30, 2023, following the close of market on Wednesday, July 26, 2023. ServiceNow will host a conference call and live webcast to discuss the financial results.
By ServiceNow · Via Business Wire · July 5, 2023
ServiceNow introduces new generative AI solution, Now Assist for Virtual Agent, to create conversational experiences for more intelligent self-service
ServiceNow (NYSENOW), the leading digital workflow company making the world work better for everyone, today announced its newest generative AI solution, Now Assist for Virtual Agent, designed to create truly conversational experiences for more intelligent self-service. Now Assist for Virtual Agent builds on ServiceNow’s strategy to embed generative AI across the Now Platform so customers can easily harness intelligence at scale and simplify and optimize digital workflows, as announced recently at ServiceNow’s signature Knowledge event.
By ServiceNow · Via Business Wire · June 13, 2023
ServiceNow to Present at Upcoming Investor Conferences
ServiceNow (NYSENOW) today announced that it will attend and have executives present at three upcoming investor conferences.
By ServiceNow · Via Business Wire · May 18, 2023
ServiceNow Deepens Investment in ServiceNow Ventures Committing $1 Billion by 2026 to Fuel Enterprise Software Innovation
Knowledge 2023 – ServiceNow (NYSENOW), the leading digital workflow company making the world work better for everyone, today announced its commitment to deploy $1 billion in investment capital to ServiceNow Ventures, the company’s global strategic investment arm, by 2026. The company’s increased multi-year investment and strategy expansion is reflective of its ongoing commitment to grow and scale the next generation of enterprise technology companies and combined with the power of the ServiceNow Platform, can see over the horizon to solve future customer problems.
By ServiceNow · Via Business Wire · May 17, 2023
ServiceNow Reports New Hire Equity Grants
ServiceNow (NYSENOW), the leading digital workflow company making the world work better for everyone, today announced that on May 15, 2023, its Compensation Committee granted equity awards pursuant to the ServiceNow 2022 New-Hire Equity Incentive Plan. Two hundred forty-seven newly hired employees received, in the aggregate, restricted stock units representing 66,484 shares of ServiceNow common stock. These awards have a four-year vesting schedule, with vesting on a pro rata basis occurring either quarterly, biannually, or annually depending on the number of restricted stock units the new employee was granted.
By ServiceNow · Via Business Wire · May 16, 2023
ServiceNow Announces Plans to Initiate First-Ever Share Repurchase Program
Knowledge 2023 – ServiceNow (NYSENOW), the leading digital workflow company making the world work better for everyone, today announced that its Board of Directors has authorized the company’s first-ever share repurchase program. The new program authorizes the purchase of up to $1.5 billion in shares of common stock. The program’s primary objective is managing the impact of dilution from future employee equity grants and employee stock purchase programs.
By ServiceNow · Via Business Wire · May 16, 2023
RiseUp with ServiceNow expands curriculum to include partner courses
Knowledge 2023 – ServiceNow (NYSENOW), the leading digital workflow company making the world work better for everyone, today announced it is enhancing its training program with an expanded curriculum to include partner courses. The more comprehensive curriculum builds on the momentum of the RiseUp with ServiceNow goal to skill one million individuals on the Now Platform by the end of 2024.
By ServiceNow · Via Business Wire · May 16, 2023
ServiceNow unveils transformative innovations at Knowledge 2023
Knowledge 2023 — ServiceNow (NYSENOW), the leading digital workflow company making the world work better for everyone, today announced significant expansions to the Now Platform’s capabilities, offering businesses new, faster, and more efficient ways to work. Key innovations include new Finance and Supply Chain Workflows to automate critical business processes; generative AI solutions that build on ServiceNow’s already extensive AI functionality; an AI-powered solution for employee growth and skills development; and the industry’s first end-to-end observability solution for cloud applications. Additionally, ServiceNow announced a new offering to digitally transform the critical work of non-profit organizations and new RiseUp with ServiceNow partner courses to build on the goal of skilling one million individuals on the platform by the end of 2024.
By ServiceNow · Via Business Wire · May 16, 2023
ServiceNow announces Employee Growth and Development, an AI-powered talent transformation solution to drive skills-based workforce management
Knowledge 2023 – ServiceNow (NYSENOW), the leading digital workflow company making the world work better for everyone, today announced Employee Growth and Development (EGD), an AI-powered talent transformation solution to drive skills-based workforce management. The new solution will help organizations better understand the strengths of their workforce and build a scalable skills strategy that helps close talent gaps and improve employee experiences—all on a single platform.
By ServiceNow · Via Business Wire · May 16, 2023
ServiceNow announces new generative AI capabilities for the Now Platform for faster, more intelligent workflow automation
Knowledge 2023 -- ServiceNow (NYSENOW), the leading digital workflow company making the world work better for everyone, today announced new generative AI capabilities for the Now Platform to help deliver faster, more intelligent workflow automation. The new solutions—ServiceNow Generative AI Controller and Now Assist for Search—expand ServiceNow’s already extensive AI functionality with built-in capabilities that apply the power of generative AI to enterprise applications.
By ServiceNow · Via Business Wire · May 16, 2023