Articles from Jumpmind

More than half of European shoppers (53%) aged 18-75 use their phones in store, reinforcing the reality that in-store retail is now also digital by default. Shoppers aged 18-44 overwhelmingly say they use their smartphone when shopping in-store. Top use cases are to make mobile payments (33%), access loyalty programs (32%), look for discounts (30%), take photos (29%) and compare prices (22%).

NRF 2026--Jumpmind, a leader in innovative retail solutions, today announced an industry-first – the addition of integrated payments within a customer-facing interactive display at the Point of Service (POS), enabling shoppers to be fully engaged and empowered throughout the checkout process – the “last-mile” of the customer journey.

54% of North American retailers surveyed say they can’t keep up with the pace of technology change, while 49% say they struggle to quantify return on their in-store tech investments and 37% feel conflicted about whether new tech will be beneficial or distracting.

Retailers are struggling to live up to shoppers’ expectations when it comes to having the right data and insights to facilitate great customer service in the store, as shopping journeys increasingly span both online and physical locations, according to a new survey.

A new survey shows the increasingly growing volume of orders being bought online and returned to stores is crushing many retailers, as they struggle to keep up with new costs and new workloads from in-store returns processing. Meanwhile, retailers aren’t capitalizing on the theoretical upside of returns to ring up more sales in the store – a veritable lose-lose proposition.

New research by RSR, sponsored by Jumpmind, finds 65% of retailers say their current store technology can’t support the modern shopping experience consumers crave

Jumpmind, a leading provider of innovative retail technology solutions, today announced it has been named POS Solution of the Year in this year’s RetailTech Breakthrough Awards.