Articles from CSG

On Jan. 21, 2025, CSG learned that an external party gained unauthorized access to a single provider’s data residing on a CSG platform. We have no evidence that CSG’s technologies and systems were compromised or that CSG was the cause of the unexpected access to the data. CSG provided immediate containment and is actively supporting our customer. CSG remains committed to keeping customer and consumer data safe. We take all matters of security seriously and will continue to work on behalf of our customer to resolve this issue.

CSG® (NASDAQCSGS) today announced as part of the Board of Directors’ long-term succession planning process that Ron Cooper, the current Board Chair, will step down from the role at the end of his term on May 14, 2025. Marwan Fawaz, a current board member and industry veteran, has been selected by the Board to succeed Mr. Cooper as Chair following the May 2025 Annual Shareholders Meeting.

CSG® (NASDAQCSGS) invites you to participate in a conference call on Wednesday, February 5, 2025, at 5:00 p.m. ET to discuss the company's fourth quarter and full-year 2024 earnings results. The conference call will feature CSG president and chief executive officer Brian Shepherd and CSG chief financial officer Hai Tran.

CSG® (NASDAQCSGS) today announced that its Board of Directors approved the Company’s quarterly cash dividend payment of $0.30 per share of common stock to be paid on January 3, 2025 for shareholders of record as of the close of business on December 18, 2024.

CSG® (NASDAQCSGS) today announced the successful completion of its inaugural double materiality assessment as a critical step to enhance its environmental, social and governance (ESG) practice and further inform its sustainability strategy. This comprehensive evaluation allows CSG to better understand the impacts, risks and opportunities of key ESG topics, including greenhouse gas (GHG) emissions, employee wellbeing, customer data privacy and business ethics, based on both financial and impact materiality.

Today, CSG® (NASDAQCSGS) named payments veteran Saurabh Joshi its new president of Payments. His appointment adds deep payments and fintech expertise that has helped large and small companies achieve more than they thought possible in the global market by creating a shared vision that puts the customer first.

CSG® (NASDAQCSGS) and Comcast today announce that they signed a six-year contract renewal through December 31, 2030 extending their 35+ year relationship.

CSG® (NASDAQCSGS) invites you to participate in a conference call on Wednesday, Nov. 6, 2024, at 5:00 p.m. ET to discuss the company's third quarter earnings results. The conference call will feature CSG president and chief executive officer Brian Shepherd and CSG chief financial officer Hai Tran.

Mobile operators face growing challenges in managing complex roaming agreements, settlements and network quality, impacting their customer experience and business growth. Today, CSG® (NASDAQCSGS) announced a new partnership with Cellusys, the industry leader in roaming steering, fraud and security and analytics solutions for mobile operators, that will address these pain points and boost innovation in the global roaming landscape.

CSG® (NASDAQCSGS) today announced that its Board of Directors approved the Company’s quarterly cash dividend payment of $0.30 per share of common stock to be paid on September 27, 2024 for shareholders of record as of the close of business on September 13, 2024.

Lyse, one of Norway's largest energy and telecommunication companies, is a pioneer in customer-focused innovation. To wow customers and deliver effortless experiences for generations to come, Lyse chose CSG®’s (NASDAQCSGS) cloud-native, software-as-a-service (SaaS) platforms to modernise its mobile consumer business. This move to the cloud enables Lyse to consolidate offerings, strategically complement services and boost business growth with long-term cost-effectiveness. With a vision towards the future, Lyse is poised to raise the bar for customer experience in the Norwegian telecommunications market.

Telenor Denmark, the second-largest mobile operator in the Danish market, is a trailblazer for customer-first innovation. To reinforce its position at the forefront of digital telecommunications commerce and continue to provide excellent customer experiences, Telenor Denmark chose CSG®‘s (NASDAQCSGS) cloud-native, software-as-a-service (SaaS) platforms to drive its evolution into the future. This transformation turbocharges Telenor Denmark’s omnichannel monetisation, improves business efficiency and future-proofs the B2C and B2B customer experience.

TSG (The Strawhecker Group) recognized CSG Forte, a leader in complete and customizable digital payment solutions, as the Best API Set in the 2024 Best of Breed API Awards. Based on APIs that create a user-friendly experience for developers, CSG Forte earned the top scores for the ease of access to its APIs, clarity, simple implementation, robust error handling and effective issue escalation. TSG’s rigorous Global Experience Monitoring platform benchmarks the overall API experience of payment gateways by testing their functionality, documentation, integration and development.

CSG® (NASDAQCSGS) invites you to participate in a conference call on Wednesday, Aug. 7, 2024, at 5:00 p.m. ET to discuss the company's second quarter earnings results. The conference call will feature CSG president and chief executive officer Brian Shepherd and CSG chief financial officer Hai Tran.

Zain Sudan, part of Zain Group, a leading wireless operator in the Middle East and North Africa, is a frontrunner in customer engagement through Unstructured Supplementary Service Data (USSD). After a recent data centre outage, Zain Sudan trusted CSG® (NASDAQCSGS) to drive the disaster recovery of its wireless business and keep the people of Sudan connected, while preserving its market leadership. Through a gateway rebuild, Zain Sudan quickly relaunched essential services so customers could manage plans and check balances while it rebuilt its wireless business with CSG in less than 21 days.

As customer expectations grow and competition widens, it’s critical for brands to meet customers where they are in the moments that matter. As a Leader in The Forrester Wave™: Customer Journey Orchestration Platforms, Q2 2024, released today, CSG® (NASDAQCSGS) helps some of the world’s most recognizable brands turn customer insights into action. CSG Xponent, a best-in-class customer engagement platform, received the highest scores possible in 16 of the 30 total Forrester Wave™ criteria, including customer journey analytics, cross-journey orchestration and real-time decisioning.

CSG® (NASDAQCSGS) today announced it has acquired iCheckGateway.com, LLC (“iCG Pay”), a North American ACH and credit card payment processing company. Management expects this acquisition to be accretive to CSG’s 2024 profitability.

CSG® (NASDAQCSGS) today announced that its Board of Directors approved the Company’s quarterly cash dividend payment of $0.30 per share of common stock to be paid on June 27, 2024 for shareholders of record as of the close of business on June 14, 2024.

CSG® (NASDAQCSGS) today announced the addition of finance veteran Samantha Greenberg to its board of directors. Her appointment adds deep financial market and capital allocation expertise that has helped both public and private technology companies create meaningful shareholder value.

CSG (NASDAQCSGS) today reported results for the quarter ended March 31, 2024.

CSG® (NASDAQCSGS) today announced that its Executive Vice President and President of North America Communications, Media and Technology, Mike Woods, has been selected as a Cablefax 100 honoree. This achievement underscores Woods' commitment to excellence and strategic leadership in guiding the industry through an era of change, collaboration and macroeconomic challenges. It also recognizes his role in fostering unparalleled growth for CSG. In 2023, the company achieved its best annual results in nearly two decades, reaching $1.17B in revenue.

CSG® (NASDAQCSGS) today published its 2023 Global Impact Report, Empowering a Bold Future, which highlights the company’s vision, commitments and initiatives to drive sustainability, social impact and belonging. The report details CSG’s global action over the past year to uplift the communities in which it operates, foster a culture of inclusion and care for our planet. This includes a milestone pledge to achieve carbon neutrality in Scope 1 and 2 emissions by 2035 and partnerships with more than 80 impact-driven organizations worldwide to empower CSGers to give back.

CSG® (NASDAQCSGS), a leading SaaS platform company helping brands make ordinary customer and employee experiences extraordinary, today released The 2024 State of the Customer Experience Report. Backed by industry research, internal data, expert testimonial and customer initiatives, the report identifies surprising twists in the traditional CX playbook and offers actionable strategies for brands to roll out the red carpet for their customers to win long-term loyalty. It shines the spotlight on a new status quo: the pressure on brand leaders to take a data-driven, future-focused approach to the customer journey and prove faster return on investment (ROI) of their projects.

The Bangladeshi telecommunications market is one of the most dynamic and rapidly growing in the world, driven by the popularity of digital services and increasing demand for reliable wireless connectivity. To manage its daily call detail records (CDRs), Banglalink, the country’s innovative digital operator, partnered with CSG® (NASDAQCSGS) for modular wholesale billing and settlement solutions to meet its anticipated CDR growth over the next five years.

CSG® (NASDAQCSGS) today announced that the company will present at Citizens JMP’s Technology Conference at The Ritz Carlton, 600 Stockton Street, San Francisco, CA. The presentation will be held at 2:00PM PST on March 4, 2024, and will feature John Rea, CSG’s Vice President & Head of Investor Relations, Treasury and ESG Reporting, who will be providing a high-level overview of the company. For those wishing to attend, please contact Citizens JMP’s Corporate Access team at MBloom@LJFevents.com.

TSG (The Strawhecker Group) recognized CSG Forte, a leader in complete and customizable digital payments, as the payment gateway provider with the “Lowest Minute Outage” in North America. Based on credit card transaction data and merchants’ perspectives of performance at checkout, CSG Forte earned the top prize for payment gateway stability. TSG’s rigorous, always-on Global Experience Monitoring platform benchmarks gateway performance by conducting 24/7/365 pings to locations across the globe.

CSG® (NASDAQCSGS) today announced that its Board of Directors approved a 7% increase in the Company’s quarterly cash dividend payment. The new quarterly payment amount has been increased to $0.30 per share of common stock to be paid on March 28, 2024 for shareholders of record as of the close of business on March 15, 2024.

Communication service providers (CSPs) are racing to modernize their operations and deliver dynamic and personalized experiences for their customers. To leverage automation, intelligence and orchestration, they’re working to improve the customer experience across all touchpoints. In 2023, CSG® (NASDAQCSGS)’s award-winning solutions and integrated omnichannel approach helped global brands transform their customer experience, earning CSG recognition from leading analyst firms Gartner, Frost & Sullivan, Kaleido Intelligence, MGI and Quadrant Knowledge Solutions.

CSG® (NASDAQCSGS) invites you to participate in a conference call on Wednesday, February 7, 2024, at 5:00 p.m. ET to discuss the company's fourth quarter and full-year 2023 earnings results. The conference call will feature CSG president and chief executive officer Brian Shepherd and CSG chief financial officer Hai Tran.

CSG (NASDAQCSGS) today proudly declares its commitment to leading the charge toward a sustainable future by achieving carbon neutrality in Scope 1 & 2 emissions by 2035. This target signifies a pivotal step in the company’s unwavering dedication to environmental stewardship and corporate responsibility.

CSG® (NASDAQCSGS) today announced that the company will present at Oppenheimer’s 4th Annual Virtual 5G Summit on Monday, December 11th. The presentation will be held at 11:00 a.m. EST and will feature comments from CSG chief executive officer Brian Shepherd.

The Singaporean telecommunications market is one of the world’s most competitive and mature, driven by the first standalone 5G network and a massive wireless broadband penetration rate. To offer a differentiated customer experience, M1 Limited (M1), Singapore’s first digital network operator, selected CSG®‘s (NASDAQCSGS) highly scalable cloud-native platform to improve efficiency and tap into new revenue streams across industries. This transformation elevates and future-proofs M1’s enterprise business and boosts the customer experience.

CSG® (NASDAQCSGS) today announced that its Board of Directors approved the Company’s quarterly cash dividend payment of $0.28 per share of common stock to be paid on December 22, 2023 for shareholders of record as of the close of business on December 13, 2023.

CSG® (NASDAQCSGS) today announced that Morningstar Sustainalytics, a leading Environmental, Social and Governance “ESG” Corporate rating agency, scored CSG in the top ten percent of companies in the software and service industry and in the top fifteen percent for all publicly traded companies, noting the company’s low exposure to risk of material financial impacts driven by ESG factors and strong management.

CSG (NASDAQCSGS) today reported results for the quarter ended September 30, 2023.

CSG® (NASDAQCSGS) empowers companies to build unforgettable digital experiences with consumers and businesses alike. To help businesses achieve a new level of customer trust, CSG today launched CSG Bill Explainer, an AI-driven solution that enhances consumer bill comprehension with intuitive billing explanation. Designed specifically to anticipate and prevent bill shock, Bill Explainer taps the power of generative AI by leveraging Microsoft Azure OpenAI Service to personalize consumer bill insights across thousands of complex billing scenarios. Using Azure OpenAI’s contextual, natural language abilities, Bill Explainer delivers proactive communications to help consumers easily understand what’s changed in their bill so there are no surprises. Together with Microsoft, CSG is helping companies scalably call out the what and the why behind bill changes and create personalized experiences that reduce confusion for customers and increase long-term loyalty.

CSG® (NASDAQCSGS) today published its second annual sustainability disclosure in accordance with standards issued by the Sustainability Accounting Standards Board (“SASB”). CSG is a member of the Technology & Communications sector in the Software & IT services industry as defined by SASB’s Sustainable Industry Classification System (“SICS”).

CSG® (NASDAQCSGS) today announced that Ken Kennedy, Chief Operating Officer & President of Revenue Management & Digital Monetization, and Dave Schaaf, Chief Accounting Officer and Treasurer, will be departing CSG. Lori Szwanek will rejoin CSG as the next Chief Accounting Officer in September 2023.

CSG® (NASDAQCSGS) today announced that its Board of Directors approved the Company’s quarterly cash dividend payment of $0.28 per share of common stock to be paid on September 28, 2023 for shareholders of record as of the close of business on September 14, 2023.

Empowering remote and rural communities in Americas and the Caribbean to connect with the world has been a priority for ATN International (ATN), a leading provider of digital infrastructure and communications services, for more than 30 years. ATN is now modernizing its business for a new era of wireless growth with improved customer experiences, powered by CSG® (NASDAQCSGS). With CSG's mediation and roaming settlement solutions, ATN can now automate mediation and wholesale settlement workflows and access real-time performance data to quickly act on changing business needs and better align resources to accelerate its three-year growth plan.

CSG® (NASDAQCSGS) today announced that the company will present at Oppenheimer’s 26th Annual Technology, Internet & Communications Conference on Tuesday, August 8th. The presentation will be held at 1:15 p.m. EST and will feature comments from CSG chief executive officer Brian Shepherd.

CSG® (NASDAQCSGS) strives to envision, invent and shape a better, more future-ready world, and through community partnerships, channels the power of all to make a difference in the communities the company serves around the world. In April, CSG joined forces with EARTHDAY.ORG, the global organizer of Earth Day, for The Great Global Cleanup 2023. CSGers worldwide helped rid the planet of waste and plastic pollution by picking up more than 38,000 pounds of trash during 42 cleanup events throughout the month.

Through a culture of innovation, PLDT, the Philippines’ largest fully integrated telco company, has long served the nation with customer-focused solutions. Today, PLDT is expanding its two-decade partnership with CSG® (NASDAQCSGS) as it embraces the power of the cloud to bring its business into the future and transform its customer experience, particularly for its Enterprise unit. This large-scale transformation empowers PLDT Enterprise with a cloud-based, unified billing and revenue management solution that enables streamlined processes across its business segments, minimizes costs and shortens time to market.

CSG® (NASDAQCSGS) today announced that the company will present at Cantor Fitzgerald’s Technology Conference at Ease Hospitality, 605 Third Avenue, New York, NY. The presentation will be held at 3:15 ET on June 14, 2023 and will feature CSG chief executive officer Brian Shepherd and Cantor Fitzgerald covering CSG analyst Brett Knoblauch. For those wishing to attend, please contact Cantor Fitzgerald’s Corporate Access team at CorporateAccess@cantor.com.

CSG® (NASDAQCSGS) today announced that its Board of Directors approved the Company’s quarterly cash dividend payment of $0.28 per share of common stock to be paid on June 29, 2023 for shareholders of record as of the close of business on June 16, 2023.

CSG® (NASDAQCSGS) today announced that it was selected as a winner in the 2023 TM Forum Catalyst Awards. The awards celebrate the most successful innovation of the telecoms industry, proof-of-concepts for industry standards, and impact on sustainability goals. Conducted in participation with Microsoft, Nokia, and Vodafone, the CSG Channels & Markets Phase II project was recognized as an Outstanding Catalyst for Business Impact.

CSG® (NASDAQCSGS) today announced that it has received the “Prime” Institutional Shareholder Services (“ISS”) Environmental, Social and Governance (“ESG”) Corporate rating, with an effective date of April 2023. This marks the second consecutive year that CSG has received this distinction. ISS ESG is a leading ESG rating institution that empowers investors and companies to build long-term and sustainable growth by providing data, analytics and insights related to the company’s performance.

CSG® (NASDAQCSGS) today published its inaugural Impact Report, United in Purpose, which highlights its progress in diversity, inclusion, social impact and sustainability initiatives. The report details CSG’s efforts over the past year to help drive a positive impact and uplift the communities in which the company operates.

CSG® (NASDAQCSGS), the leader in innovative customer experience, revenue management and payments solutions that make ordinary customer experiences extraordinary, today released The State of the Customer Experience 2023 Report. With data from over 12 billion global customer journey interactions and 710 million supported end consumers this year, CSG found that business leaders are feeling the need for speed to accelerate digital customer experiences (CX) but need help kickstarting their CX journey.

B2C-style experiences with instant gratification and offer personalization are the new standards for all industries and communication service providers (CSPs) are not immune to this pressure. To lead CSPs into this new era of customer experience, CSG® (NASDAQCSGS) announced that it has been awarded a patent in the US and Australia for CSG Encompass. The platform enables telcos to expand their portfolios with products and services from partners and tap into the promise of a lucrative B2B2X market. The patent anchors CSG's position as an industry leader in B2B2X and protects its unique design for powering a frictionless user experience.

CSG® (NASDAQCSGS) today announced that the company will present at Sidoti’s Virtual Spring Conference on Thursday, March 23, 2023. The presentation will be held at 1:45 pm EDT and will feature comments from CSG chief executive officer Brian Shepherd.

CSG® (NASDAQCSGS) today announced the first deployment of its joint solution with Axiata Digital Labs (ADL) at Namibia’s leading mobile operator. With a unified cloud solution that enables flexible bundling with rapid time to market, CSG and ADL are helping the African operator to capitalize on new revenue streams and launch new digital services for both enterprise and consumer customers.

CSG® (NASDAQCSGS) today published its inaugural environmental disclosure in accordance with standards issued by the Task Force on Climate-Related Financial Disclosures (“TCFD”). This marks the first year that CSG reported disclosure for TCFD’s framework. The report is available on CSG’s Environmental, Social and Governance (ESG) webpage, which can be found here.